Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Contact Center Technology Capabilities Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the application or system. This role focuses on maintaining high-quality service by effectively communicating with clients and internal teams to ensure smooth operation of world-class systems. The practitioner dedicates time to understanding client concerns, accurately identifying issues, and facilitating resolutions that align with the system s capabilities. Collaboration and continuous monitoring are key aspects, ensuring that client needs are met promptly and efficiently while supporting the overall stability and performance of the application environment.

Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with stakeholders to ensure alignment of technical support activities with client expectations. - Monitor system performance and proactively identify potential issues to minimize downtime. - Mentor junior team members to enhance their technical and problem-solving skills.

Professional & Technical Skills: - Must To Have Skills: Proficiency in Contact Center Technology Capabilities. - Strong troubleshooting and problem-solving abilities related to contact center systems. - Experience in managing and supporting complex application environments. - Excellent communication skills to effectively interact with clients and cross-functional teams. - Ability to analyze system logs and data to diagnose and resolve technical issues. - Familiarity with incident management and escalation processes within technology support.

Additional Information: - The candidate should have minimum 5 years of experience in Contact Center Technology Capabilities. - This position is based at our PDC5A - SEZ location. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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