Custom Software Engineer

Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : SAP HANA DB Administration Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education

Roles & Responsibilities: In your role as Procedure Expert, you are supporting the delivery of robust, downtime optimized, and highly automated lifecycle management activities operated within ECS with the help of SPC tool. The SAP FRUN Procedure Expert needs the skill set required to support a range of SAP systems including ABAP, Java stack, Non-NetWeaver systems. The associate would be responsible to Plan / Validate / Maintain the Procedures according to the ECS standard and sometimes non-standard procedures as requested by the stakeholder. Associate will be majorly responsible for Monitor the Procedure execution and identify the task errors and reason Get feedback from Delivery Team, SEO and Service Owners and identify scope of Procedure enhancement. Prepare and maintain the Task failure analysis report and track First time Success Rate . Propose solution and suggest modification in Procedure by discussing with PO s. Drive the procedure enhancement by coordinate with developers / SEO / PO / Developer. Coordinate with developers and support them with required inputs. Perform Validation and report the issues encountered while running the procedures in VLAB environment with the concerned procedure owner to ensure the issue doesn t reoccur in PROD Environment. Sharing the feedback of the Task documentation if unclear or needs to be modified First level of issue analysis encountered in the procedure by troubleshooting the underlying procedure along with the PO by understanding the basic ECS architecture, newly released features of the tools involved etc Support Delivery colleagues in case of Procedure failure and propose immediate work around Proactive follow-up on the tickets created for the issues encountered Knowledge sharing within the team and with larger audience of the technical and process aspects Maintaining documentation of the above deliverables .

Expectations and Tasks: Understand the SAF Basis Team functioning and process model. Knowledge ECS support tools - LVM, SPC, JIRA, CRT, Customer Launch Pad ,Service Now, TIC and Etc. Develop a deep understanding of the Enterprise Cloud solution architecture and productization model along with the tools within 6-8 months of onboarding. Associate should be capable of delivering the targets in Scope of work however is not limited to it solely Know the point of contact in each team for issue resolution Capable to independently troubleshoot, reproduce, determine the root cause for repetitive issues Other General OPO support activities include Handling of Run procedure automation failure with PO/SEO/SMEs Good understanding of the service lifecycle and deep idea on the automation cycles Basic understanding of Landscape Virtualization Manager is needed

Work Experience: Minimum 6 years of SAP Technical Administration with SAP FRUN skills and should have knowledge & experience on Administration, monitoring and Operations of SAP solutions Configuration of Technical Monitoring, System Monitoring, Integration Monitoring, User Experience Monitoring, and Job Monitoring. Configuration alert management, notification management, and automated alert suppression mechanisms. Onboarding SAP systems into FRUN monitoring landscape. Performing Diagnostics Agent installation, configuration, and troubleshooting. Configuration and manage SDA, Host Agent, and Introscope integrations. Analyse Automation gaps, performance bottlenecks, false alerts, and monitoring stability issues. Implement best practices for proactive monitoring and observability. Analyse the automation requirement from Technical Operations/Build/XDU colleagues. Support FRUN upgrade and update validation. This involves validating from the automation perspective and enhancement of task logic, wherever required. Automation and maintenance of Data Consistency reports for FRUN. Introduce new capability in FRUN which caters to requirement of GCO..

Desirable: FRUN Solution Manager ITIL V3/V4 Foundation Certification

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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