Custom Software Engineer

Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : Oracle Applications DBA Good to have skills : Microsoft SQL Server Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As a member of our Global Database Services team, you will be responsible for the design, implementation, administration, and continuous improvement of enterprise database platforms. You will help ensure the availability, security, scalability, and performance of mission-critical database environments supporting business and logistics operations worldwide. This role combines hands-on database administration with strategic engineering initiatives, including platform modernization, cloud adoption, automation, database standardization, and the continuous evolution of our Database-as-a-Service (DBaaS) platform. As the database subject matter expert within the team, you will partner with application teams, infrastructure teams, architects, and business stakeholders to deliver reliable, secure, and scalable database services while driving operational excellence and innovation.

Roles & Responsibilities: Database Architecture and Engineering Design, implement, and maintain enterprise database environments in accordance with business requirements and enterprise standards. Develop database architectures that support high availability, scalability, performance, and security requirements. Partner with software vendors, solution architects, and internal stakeholders to define and implement standardized database solutions. Contribute to strategic initiatives including platform modernization, cloud transformation, and database standardization projects. Database Administration and Operations Administer and support enterprise databases across development, test, and production environments. Ensure the stability, availability, performance, and continuous improvement of the enterprise database landscape. Monitor database health and proactively identify and resolve potential issues. Perform root cause analysis and implement preventive measures to minimize operational risks. Participate in a 24x7 on-call rotation after completing onboarding and knowledge transfer activities. Performance Optimization and Capacity Planning Monitor, analyze, and optimize database performance and resource utilization. Perform capacity planning to support business growth and increasing transaction volumes. Identify and resolve database and application performance bottlenecks. Develop and implement performance tuning strategies to improve efficiency and scalability. High Availability, Backup, and Disaster Recovery Design, implement, and maintain high-availability solutions utilizing appropriate replication and standby database technologies. Develop and maintain backup, recovery, and disaster recovery strategies. Conduct backup validation and recovery testing to ensure business continuity requirements are met. Support disaster recovery planning and execution activities. Security and Compliance Implement and maintain database security standards, controls, and best practices. Manage user access, authentication, authorization, and auditing requirements. Ensure compliance with corporate security policies and regulatory requirements. Identify security risks and implement appropriate mitigation measures. Automation and Continuous Improvement Drive automation initiatives to improve operational efficiency, reliability, and service quality. Develop and maintain automation solutions using scripting languages and configuration management tools. Automate routine database administration and operational processes. Contribute to the ongoing enhancement of the organization's Database-as-a-Service (DBaaS) platform. Consulting and Technical Leadership Provide technical guidance to development teams on database architecture, design, performance, and best practices. Advise project teams and business stakeholders on database-related solutions and infrastructure requirements. Collaborate with cross-functional teams to support business initiatives and digital transformation programs. Serve as the primary database expert within the organization. Documentation, Standards, and Knowledge Sharing Develop and maintain operational procedures, technical documentation, standards, and service descriptions. Collaborate with enterprise architects to define and improve database governance and operational standards. Promote knowledge sharing and mentor team members on database technologies and best practices. Support continuous improvement initiatives and operational excellence programs.

Professional & Technical Skills: Professional Experience Several years of hands-on experience administering databases in enterprise environments. Proven experience in database design, implementation, administration, and performance optimization. Experience supporting business-critical applications and highly available database platforms. Experience working in global and cross-functional organizations. Technical Skills Database Technologies Database Administration Disaster Recovery Solution High Availability Solutions Performance Tuning Backup and Recovery Database Security Database design Programming tool Problem solving Database optimization Database management Supported Database Technologies Experience with one or more of the following is required: Oracle (Single, Data Guard, Standby) Microsoft SQL Server MySQL PostgreSQL Operating Systems Linux/Unix Administration Microsoft Windows Server Automation and Scripting Experience with: Ansible Programming and scripting languages: Python PowerShell JavaScript Shell/Bash Hybrid Cloud and Integration Technologies AWS RDS Cloud-native database services Database-as-a-Service (DBaaS) concepts Backup and Recovery Technologies Enterprise backup solutions Database-native backup tools (e.g. RMAN, pg dump, mysqldump) Commvault (preferred) Monitoring and Ticketing Systems Monitor the health, availability, and performance of database environments using GOP monitoring tools. Proactively identify alerts, anomalies, and performance degradation and take corrective actions. Work with centralized monitoring platforms (e.g., infrastructure and database monitoring dashboards) to ensure end-to-end visibility of database services. Analyze monitoring events and correlate system metrics to detect root causes of incidents early. Ensure proper configuration and maintenance of alerting thresholds, notifications, and escalation paths. Manage and process incidents, service requests, and problems using enterprise IT service management (ITSM) tools. Create, update, and resolve tickets in accordance with defined service level agreements (SLAs) and operational procedures. Perform initial triage, classification, and prioritization of database-related tickets. Collaborate with support teams, application owners, and infrastructure teams to ensure timely resolution of incidents. Document resolutions, known errors, and workarounds in the ticketing system to improve knowledge sharing and operational efficiency. Contribute to continuous improvement of incident management and problem management processes.

Additional Information: Strong analytical and problem-solving skills Ability to independently troubleshoot and resolve complex technical issues Strong customer-service orientation Excellent communication and interpersonal skills Ability to work effectively in global and cross-functional teams Strong organizational and time-management skills High degree of ownership, accountability, and initiative Continuous improvement mindset with a passion for automation and operational excellence Ability to effectively collaborate across different cultures, countries, and business functions

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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