Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : AI Agents & Workflow Integration Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: Builds and operationalizes agentic AI use cases that reduce toil and improve SRE outcomes. Translates architecture into working Copilot agents, AI workflows, and integrations used by operations teams. Key responsibilities Develop Copilot Studio agents for incident, change, and ops workflows Implement RAG based intelligence using enterprise data sources Integrate agents with ServiceNow, monitoring, and automation tools Test, harden, and deploy agents into production environments Add telemetry, guardrails, and fallback logic for reliability Required skills Copilot Studio (topics, actions, connectors, tool invocation) Microsoft Foundry / Azure AI (LLMs, RAG, embeddings) Prompt engineering & agent behavior tuning Python for backend logic and integrations REST APIs, JSON, authentication patterns ServiceNow APIs and workflow awareness CI/CD basics, logging, monitoring, and failure handling

Additional Information: - The candidate should have minimum 7.5 years of experience in AI Agents & Workflow Integration. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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