IT Service Management Representative

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Change Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This role requires continuous monitoring and support of infrastructure service management processes to maintain service availability and reliability. The position focuses on managing risks associated with IT services while ensuring client satisfaction through effective communication and timely resolution of operational issues. Daily activities include coordinating with various teams to address service disruptions, maintaining system uptime, and contributing to the overall stability of IT environments.

Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to ensure seamless service delivery and operational efficiency. - Monitor and report on service performance metrics to identify areas for improvement. - Assist in the development and implementation of process improvements to enhance service management. - Support junior team members by sharing knowledge and providing guidance when necessary.

Professional & Technical Skills: - Must To Have Skills: Proficiency in Change Management. - Strong understanding of IT service management principles and best practices. - Experience with incident, problem, and change management processes. - Ability to analyze and mitigate risks related to IT service delivery. - Excellent communication skills to effectively interact with clients and internal teams. - Familiarity with IT infrastructure components and their operational dependencies.

Additional Information: - The candidate should have minimum 3 years of experience in Change Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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