Operations Engineer

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As an Operations Engineer, your typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. You will be engaged in monitoring system performance, addressing any issues that arise, and coordinating with various teams to maintain service reliability. Your role is pivotal in managing the delivery of operational tasks, responding promptly to incidents, and facilitating continuous improvement in system operations to support business objectives effectively. Key Competencies-

Windows Server Administration Print Server Management Infrastructure Operations PowerShell Automation IT Service Management Troubleshooting & Problem Solving Communication & Collaboration System Maintenance & Support

Roles & Responsibilities: Administer and support enterprise Windows Server environments including: o Windows Server 2019 o Windows Server 2025 Manage and maintain enterprise Print Server infrastructure. Configure and manage printers, print queues, print policies, and driver deployments. Perform server installation, configuration, patching, upgrades, and maintenance activities. Monitor server health, performance, storage, and system availability. Troubleshoot server, printing, and infrastructure-related issues. Develop and maintain automation scripts using PowerShell. Support Active Directory-integrated server and print services. Manage server security, access controls, and compliance activities. Perform backup validation and disaster recovery support activities. Ensure adherence to ITIL processes including Incident, Change, Problem, and Service Request Management. Create and maintain technical documentation, SOPs, and operational runbooks. Collaborate with infrastructure, networking, security, and support teams. Participate in infrastructure upgrades, migrations, and transformation initiatives.

Professional & Technical Skills: Process & Service Management Strong understanding of ITIL processes and IT service management best practices. Soft Skills Excellent verbal and written communication skills. Strong troubleshooting and analytical skills. Ability to work independently and within global teams. Good stakeholder and customer management capabilities. Strong hands-on experience in: Windows Server 2019 Windows Server 2025 Print Server Administration PowerShell scripting Good understanding of: Active Directory integration DNS and DHCP concepts Group Policy basics Server patching and maintenance Printer deployment and driver management Windows Server security and hardening Server monitoring and troubleshooting

Additional Information:

Bachelor s Degree in Computer Science, Information Technology, Engineering, or related field.

Preferred Certifications Microsoft Windows Server Certifications Microsoft Certified: Windows Server Hybrid Administrator Associate PowerShell scripting certifications ITIL Foundation Certification

Preferred Experience Experience supporting enterprise-scale Windows infrastructure environments. Exposure to server migration and modernization projects. Experience in print management optimization and automation initiatives. Knowledge of infrastructure monitoring and operational best practices. - The candidate should have minimum 3 years of experience in Microsoft Windows Server Administration. - A 15 years full time education is required.

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15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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