Operations Engineer

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: Senior technical authority defining architecture, engineering standards, and technology roadmap for enterprise endpoint services. Acts as trusted advisors to clients, stakeholders, and executive leadership — driving innovation, modernization, and automation across global Digital Workplace environments. CORE RESPONSIBILITIES

Roles & Responsibilities: - Architecture & Strategy -Define enterprise endpoint architecture, roadmaps & engineering governance -Cloud & Modern Workplace-Lead Windows 365, Azure, Entra ID, & cloud-native initiatives -Automation & Excellence-Build PowerShell frameworks automate provisioning, config & deployment -Operational Leadership- Own P1/P2 incidents, Major Incident bridges, RCA & Problem Management -Process & Governance- Create standards, runbooks, service health dashboards & CSI initiatives - Stakeholder Management- Trusted advisor lead technical workshops & executive-level briefings

Professional & Technical Skills: -Intune, SCCM/MECM, Autopilot, Co-management, Windows Update, Defender -Azure, Entra ID, Hybrid Identity, Windows 365, Conditional Access -Active Directory, GPO, DNS, DHCP, PKI, VPN, Certificates, Authentication -Advanced PowerShell, Automation Frameworks, Graph API (preferred) -Windows 10/11 Enterprise, Windows Server, Azure AD / Hybrid Join -ITIL v4 — Incident, Problem, Change & Major Incident Management

Additional Information: QUALIFICATIONS 12–18+ years IT infrastructure experience 8+ years in endpoint / Digital Workplace engineering Bachelors in CS, IT, or related field Global enterprise scale (50,000+ endpoints) PREFERRED CERTIFICATIONS MS Endpoint Administrator Associate Azure Admin / Azure Solutions Architect Expert Enterprise Administrator Expert, ITIL v4 INNOVATION & KEY KPIs AI-powered & autonomous endpoint management Digital Employee Experience (DEX) & Copilot capabilities Predictive remediation & self-healing technologies

KPIs: Endpoint availability, patch compliance, automation hours saved, MTTR, CSAT / XLAs, security baseline & device compliance scores. - The candidate should have minimum 7.5 years of experience in Microsoft Endpoint Configuration Manager. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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