Operations Engineer

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Agentic Orchestration, Enterprise Observability, Agentic AI Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: The Scrum Master is responsible for enabling Agile delivery across Enterprise Observability, AIOps, Agentic AI, AI Orchestration, and LLM platform teams. The role facilitates Agile ceremonies, removes delivery impediments, drives cross-functional collaboration, improves team velocity, and ensures successful execution of platform modernization, automation, and AI transformation initiatives. Enterprise transformation documents define the Scrum Master role as facilitating Agile ceremonies and enabling delivery across project teams.

Roles & Responsibilities: Agile Delivery Leadership Facilitate Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives. Ensure Agile principles and Scrum practices are consistently followed. Support multiple product and engineering teams delivering AI and observability solutions. Drive sprint execution and delivery predictability. Program Coordination Coordinate activities across Product Managers, Principal Engineers, SREs, Service Engineers, Data Engineers, and Platform Teams. Manage dependencies across Observability, AIOps, Agentic AI, and LLM initiatives. Ensure alignment between business priorities and engineering execution. Track program milestones, deliverables, and risks. Observability & AIOps Initiatives Facilitate delivery of monitoring, event correlation, intelligent alerting, service mapping, and observability platform enhancements. Coordinate onboarding of applications, infrastructure, and cloud services into observability platforms. Support AI-driven operational transformation programs. Agentic AI & AI Orchestration Programs Support delivery of autonomous agent platforms and multi-agent workflows. Coordinate implementation of AI orchestration frameworks and business automation initiatives. Facilitate adoption of AI engineering practices and governance standards. Track delivery of Agentic AI use cases across enterprise functions. LLM & GenAI Delivery Coordinate development and deployment of LLM-based solutions. Ensure cross-team collaboration for RAG, prompt engineering, vector databases, and AI platform integration projects. Facilitate backlog management and sprint prioritization activities. Impediment Management Identify, track, and remove delivery blockers. Escalate risks and issues proactively. Drive resolution through stakeholder engagement and collaboration. Improve delivery efficiency and team productivity. Reporting & Governance Maintain sprint metrics and Agile performance dashboards. Track velocity, burndown, release progress, and delivery commitments. Prepare executive updates and status reports. Support governance reviews and transformation steering committees.

Professional & Technical Skills: Core Skills Agile & Delivery Management (Must have) Scrum Framework Agile Methodologies Kanban Sprint Planning & Execution Backlog Management Release Planning Observability & AIOps Awareness (Good to Have) Splunk Observability Dynatrace AppDynamics OpenTelemetry Event Management AIOps Concepts Service Reliability Principles AI & Emerging Technologies (Good to Have) Generative AI Fundamentals Agentic AI Concepts AI Orchestration Platforms LLM Fundamentals AI Product Lifecycle AI Governance Concepts Leadership Skills (Must to Have) Stakeholder Management Risk Management Conflict Resolution Executive Communication Facilitation & Coaching Change Management

Experience 5+ years as Scrum Master, Agile Coach, Delivery Lead, or Technical Program Manager. Experience supporting cloud, observability, ITSM, automation, or AI transformation programs. Experience working with engineering, platform, and operations teams. Exposure to enterprise AI, automation, or observability initiatives is preferred.

Additional Information: Preferred Certifications Certified Scrum Master (CSM) Professional Scrum Master (PSM I / II) PMI Agile Certified Practitioner (PMI-ACP) ITIL 4 Foundation - The candidate should have minimum 7.5 years of experience in Agentic Orchestration. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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