Operations Engineer

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Managed File Transfer Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: Act as the ongoing interface between the client and the system or application. Responsible for end-to-end administration of enterprise Managed File Transfer (MFT) and transmission platforms including MS-SCORCH, WS FTP, MoveIT, and RightFax, with backing MS-SQL Server estates on-premises and AWS RDS in the cloud. Ensure secure, compliant, and resilient B2B and internal file transfer operations.

Roles & Responsibilities: Administer MS System Center Orchestrator (SCORCH) including runbook design, integration packs, and platform health Administer WS FTP Pro and WS FTP Server including SFTP / FTPS configuration, certificate management, and user lifecycle Administer Progress MoveIT Automation and MoveIT Transfer for B2B and internal file workflows Administer RightFax server for enterprise fax delivery including connectivity to fax boards, SBCs, and email gateways Administer Microsoft SQL Server backing the MFT platforms including HA (Always On AG), patching, performance tuning Administer AWS RDS for SQL Server including Multi-AZ, snapshots, parameter groups, and read replicas Configure encryption, secure protocols (SFTP, FTPS, HTTPS), key management, and PCI / HIPAA compliance Build automation for file transfer monitoring, retry logic, alerting, and reconciliation Perform vulnerability remediation, certificate rotation, and audit-ready hardening of MFT platforms Migrate workloads between on-prem SQL Server and AWS RDS as part of cloud modernization Conduct RCA on file transfer failures, partner connectivity issues, and DB performance bottlenecks Maintain detailed runbooks, partner onboarding playbooks, and operational documentation

Enterprise Tools & Platforms: MFT Platforms: WS FTP Pro, WS FTP Server, Progress MoveIT Automation, Progress MoveIT Transfer Orchestration: MS System Center Orchestrator (SCORCH), Integration Packs Fax: OpenText RightFax, fax board diagnostic tools Database: Microsoft SQL Server (Always On AG, Replication), SQL Server Management Studio Cloud Database: AWS RDS for SQL Server Cloud: AWS S3 (file landing), AWS Transfer Family, AWS CloudWatch, IAM Monitoring: Splunk Security: Qualys, Tenable, certificate management tools, HSM ITSM: ServiceNow Automation: PowerShell, Python, Ansible SLA / KPI Ownership: Ensure adherence to SLA/KPI commitments including B2B partner file delivery windows Track MTTR and MTTA for file transfer failures Monitor file transfer success rate and partner delivery SLAs Publish service performance reports including partner-by-partner availability Client Facing Responsibilities: Participate in war room calls during major incidents Handle escalation matrix and stakeholder communication Provide timely updates to business and technical stakeholders Participate in governance and service review meetings Coordinate with external B2B partners on onboarding and incident resolution

Professional & Technical Skills: - Strong communication and stakeholder management Ability to handle critical incidents and escalations Flexible to work in 24/7 environment Strong analytical and problem-solving mindset Ability to lead small teams and mentor junior administrators MS Orchestrator (SCORCH), WS FTP Pro / Server, Progress MoveIT, RightFax, Microsoft SQL Server, AWS RDS for SQL Server, Secure File Transfer Operations 7+ years of total experience administering enterprise MFT and file transfer platforms Strong hands-on experience with WS FTP, MoveIT, RightFax, and SCORCH Strong understanding of secure file transfer protocols, certificate management, and PKI Knowledge about the SaaS based MFT tools like Redwood, IBM Sterling is good to have Experience with Microsoft SQL Server administration Knowledge and Working experience with AWS RDS for SQL Server Experience with PCI-DSS / HIPAA / SOX audit and compliance for file transmission Microsoft SQL Server certification preferred AWS Certified Database Specialty preferred

Additional Information: - Bachelor's degree in Computer Science, Information Technology, or related discipline. Relevant industry certifications strongly preferred. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.