Quality Engineering Lead (Test Lead)

Project Role : Quality Engineering Lead (Test Lead) Project Role Description : Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Applies business and functional knowledge to develop end-to-end testing strategies through the use of quality processes and methodologies. Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As a Quality Engineering Lead, you will lead a team of quality engineers, guiding them through the complexities of multi-disciplinary team planning and ecosystem integration. Your typical day will involve collaborating with various stakeholders to ensure the delivery of high-quality applications, while applying your business and functional knowledge to develop comprehensive testing strategies that enhance the overall quality across the application lifecycle. You will also focus on defining and implementing key metrics to effectively manage and assess the testing process, ensuring that test execution and defect resolution are handled efficiently and effectively.

Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate continuous improvement initiatives within the team to enhance testing processes and methodologies. - Mentor junior team members to foster their professional growth and development.

Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Implementation. - Strong understanding of quality assurance methodologies and best practices. - Experience with automated testing tools and frameworks. - Ability to analyze complex systems and identify areas for improvement. - Familiarity with Agile and DevOps practices to enhance collaboration and efficiency.

Additional Information: - The candidate should have minimum 12 years of experience in Cloud Contact Center Implementation. - This position is based at our Chennai office. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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