Fulfillment Associate - On-site

Loot Labs is on a mission to make collecting fun. We believe that every collectible tells a story: of passion, nostalgia, and discovery.

Through our flagship product, Boxed.gg http://Boxed.gg we are reimagining how the world collects by blending digital entertainment with tangible rewards, delivering nostalgia and discovery straight to the fans' doorsteps.

We are...

- Community First: We've served 1M collectors and foster an active community of over 145k+ Discord members.

- Ambitiously Led: Led by veterans from Microsoft, Twitch, 2K, and Boeing.

- Remote-First: We value high autonomy, low ego, and trust our team to build from anywhere in the world.

Since our inception in 2023, we’ve seen significant year-over-year growth. And now we're gearing up for our most ambitious year yet, with major expansions planned across product offerings, strategic partnerships, and next-generation collector experiences. If you’re ready to build products that spark joy at a global scale, you’re in the right place.

Role Description

The Fulfillment Associate is responsible for ensuring that customer orders are processed efficiently, accurately, and in a timely manner. This role involves a range of tasks from inventory management to packing and shipping orders.

Key Responsibilities

- Order Processing - Accurately pick items from inventory based on customer orders.

- Quality Control - Inspect products for defects or damages before packaging.

- Packaging - Securely package products to prevent damage during transit.

- Inventory Management - Restock inventory and assist in conducting inventory audits.

- Shipping - Label and ship packages, ensuring that the correct carrier service is used.

- Returns Processing - Handle returns, inspecting returned items, and restocking as appropriate.

- Documentation - Maintain accurate records of inventory and orders processed.

- Customer Service - Assist with customer inquiries related to shipping and order status.

- Team Collaboration - Work closely with team members to meet daily fulfillment targets.

Qualifications

- Education: High school diploma or equivalent.

- Experience: Prior experience in warehouse operations, inventory management, or a related field is a plus.

- Technical Skills: Basic computer proficiency, including familiarity with inventory software and systems.

- Physical Requirements: Ability to lift up to 50 lbs and stand for extended periods throughout the day.

- Attention to Detail: Keen eye for detail to ensure accuracy in order processing and inventory management.

- Communication Skills: Strong verbal and written communication abilities to effectively interact with team members and provide customer service.

Preferred Skills

- Gaming Interest: A passion for gaming or collectibles is highly beneficial, as it aligns with the company's culture and customer base.

- Problem-Solving Abilities: Capacity to troubleshoot issues during the order fulfillment process quickly.

- Time Management: Efficient in managing time to meet daily targets and handle multiple tasks simultaneously.

- Customer Service Orientation: Experience in customer service, especially in handling customer inquiries and concerns regarding orders.

- Teamwork Skills: Proven ability to work effectively as part of a team to achieve collective goals.

- Adaptability: Comfortable working in a dynamic, fast-paced environment and able to adapt to changing priorities.

Ability to Commute to Warrendale, PA 15086 is required

Work Location: In person

Pay: $14.00 - $16.00 per hour

Company benefits:

- 15 days of accrued PTO

- 7 days of sick-leave, front-loaded at the start of the year

- 10 paid company holidays

- Generous vision, dental, and health benefits, with 97% contribution to premium

- 401k Matching