WAE-Large Animal Client Services Representative

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Job Posting Title:

WAE-Large Animal Client Services Representative

Position Type:

Wages as Earned (Fixed Term)

Department:

LSUAM VetMed - VTH - Admin - HO - LA Client Services - Daytime (Katelyn Downey (00052920) (Inherited))

Work Location:

Veterinary Medicine

Pay Grade:

Temporary

Job Description:

We are seeking a dedicated and knowledgeable Veterinary Receptionist to join our Equine & Farm Animal Clinic. The ideal candidate will have a passion for animal care, strong organizational skills, and excellent communication abilities. As a Veterinary Receptionist, you will play a crucial role in ensuring smooth operations at the clinic by handling various administrative tasks and providing exceptional customer service to clients and referring veterinarians.

Job Responsibilities:

40%-Maintain clear and concise communication with clinicians, house officers, staff, and students to facilitate efficient workflow. Serve as a liaison between clients and the LSU Large Animal veterinary team. Demonstrate expertise in equine and farm animal care to effectively communicate with clients and address their inquiries. Perform emergency triaging procedures to assess the urgency of cases and prioritize accordingly. Maintain positive relationships with all clients and referral veterinarians to enhance the clinic's reputation. Ensure excellent customer service through proper phone etiquette, answering calls promptly and accurately.

20%-Accurately schedule surgical and medical appointments, ensuring proper coordination of resources and timely patient care. Obtain detailed patient history for new appointments, capturing accurate details of the reason for scheduling. Assist in maintaining the EMR system, ensuring accurate and up-to-date patient and client information. Request documentation from referral veterinarians.

20%-Billing; communication with clients; collections--reviews receivables when checking clients in and ensuring late balances are collected prior to service. Verify appropriate documents are signed and deposits are collected upon intaking the patient and bill is paid prior to patient leaving. Apply package prices to invoices for relevant procedures. Work with the business office for monthly stall charges. Check out clients at the time of discharge, collect deposits on inpatient cases. Verify corporate account eligibility and assist with monthly statements. Check patient visit list weekly and contact clinicians for necessary information.

10%-Assist in maintaining electronic treatment sheet program and check out patients from the treatment sheet program in a timely manner. Perform routine receptionist tasks with efficiency and professionalism to support the hospital's daily operations.

5%-Other duties as assigned.

Minimum Qualifications:

High School Diploma and 1+ years of customer service experience, preferably in a medical or veterinary setting.

Preferred Qualifications:

High School Diploma and 1+ year in a veterinary or medical customer service position and possess bilingual or multilingual communication skills

Job Competencies:

Communicates clearly, respectfully, and effectively both verbally and in writing.

Actively listens and responds appropriately to questions and concerns.

Accurately relays information between clients and clinical teams.

Balances multiple tasks efficiently in a fast-paced, high-volume environment.

Stays organized and manages time effectively during peak periods.

Adapts quickly to new technologies and digital communication platforms.

Additional Job Description:

Additional Requirements:

Emergency Essential Personnel -This position may be required to report to campus in times of emergency and/or closure per PS-18.

Operation Essential Personnel - This position may be asked to work during an official closure, but who is otherwise not required to report to the physical campus during a closure and whose absence does not present a risk to the safety, resources, and well-being of the campus per FASOP HR-01.

Cash Handling -This position has access to/directly handles cash. Financial history/credit check required per FASOP HR-04.

Special Instructions:

A copy of your transcript(s) may be attached to your application (if applicable).

Please provide your resume and three professional references including name, title, phone number and e-mail address.

Questions can be directed to Katelyn Downey, [email protected].

Skills Needed:

Preferred Skills:

Posting Date:

September 16, 2026

Closing Date (Open Until Filled if No Date Specified):

December 16, 2026

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

LSU is an Equal Opportunity Employer.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email [email protected]. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.