Arrival Concierge

Job Summary

The function of the arrival ambassador (AA) is to greet all arriving resort guests prior to registration in order to establish contact and start the relationship between the concierge/VSC and guest. The AA will act as the first measure to increase and maintain acceptable levels of guest penetration as well as leveraging the overall guest experience within the resort. To also act, at times, as required as a “Lead Generation Agent” by attracting resort guests to approach and interact with Vacation Services Coordinators concerning various information they may require

Expected Contributions

• Greets all arriving guests and directs the guest to the reception area.
• Provides to the guest an amenity (moist/cool towel, welcome drink, etc).
• Escorts the guest from reception area and introduce the guest to the Concierge/VSC staff and desk.
• Delivers the guest to either the bell staff, or escort the guest to their room.
• Carries out all reasonable requests in order to achieve the highest levels of guest penetration
• Acts as a “lead generation agent” as required, attracting clients to the concierge desk and staff.
• Supports event activities within the resort, as required, assisting and attracting clients to the concierge/VSC
• Promotes certain events and activities within the resort attracting and directing guests to find out more information at the concierge desk.

Candidate Profile

• High School Diploma required.
• Minimum of one (1) year of experience in customer service, sales, or marketing.
• Bilingual, ability to speak English and Spanish, fluently.
• Demonstrate an ability to deliver high level of customer service in all situations.
• Demonstrate the ability to build and develop strong work and guest relationships.

• Must have excellent written and verbal communication skills, prepares and reviews written documents accurately and completely, and answers telephones using clear and professional language.
• Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others.
• Stands, sits, or walks for extended periods or for an entire work shift. Ability to climb stairs.
• Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 35 pounds without assistance.
• Available to work a flexible schedule including evenings, weekends, and holidays.
• Performs other reasonable job duties as requested by Supervisors.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.