Business Practices Manager

Job Description

The Business Practices Manager plays a pivotal role in embedding ethical business practices and a culture of integrity across the organization. This role ensures compliance with global and local regulations, supports risk mitigation efforts, and drives continuous improvement through audits, training, and policy alignment. The BPM acts as a strategic advisor to business units, enabling compliant business performance while fostering a proactive compliance culture.

Key Responsibilities

Business Practice Governance

• Lead implementation of business practice frameworks in collaboration with Business Practice Lead (BPL).
• Excellent in Global Standards, systems and processes, and how these are implemented through Vietnam operations.
• Implement global standards, Code of Conduct and Business Practices policies.
• Conduct regular monitoring (e.g., EmpowerBI), facilitate self-assessment/spot-check with 3rd party vendors, and risk mitigation/remediation actions.
• Support Enterprise Risk Assessments and compliance sub-certifications.
• Act as primary liaison for business units (e.g., Oncology, Vaccines, Pharma) on policy guidance and HCP/HCO engagement reviews.

Business Partnership & Advisory

• Provide real-time guidance on promotional activities, HCP/HCO engagements, sponsorships, and third-party interactions.
• Participate in governance forums and review boards.
• Support business navigating complex business practice scenarios.

Policy & SOP Management

• Align global standards with local guidance documents and support their development, review & communication.
• Maintain business practice documentation and relevant repositories.
• Provide interpretative guidance and support simplification initiatives (e.g., Veeva system updates).

Transparency & Reporting

• Prepare business risk dashboards and reports for Country Compliance Committee.

Due Diligence Oversight

• Advise on due diligence and compliance risk assessments for vendors and distributors.
• Monitor Denied Party Sanction Screening (DPSS) reports.
• System approver for Individual Due Diligence
• Train key stakeholders on due diligence processes and systems for vendors and individuals.
• May serve as Country system administrator.

Privacy

• Act as Privacy Steward and Data Privacy Officer (if required), implementing privacy programs.

Training

• Conduct on boarding and periodic compliance training
• Promote a speak-up culture and ensure non-retaliation policies are upheld.
• Tailor training to local teams and measure effectiveness.
• Support the cascade of compliance messages through Managing Director and leadership team.

Qualifications & Competencies

• Bachelor’s degree in Business Administration, Law, Accounting, Statistics, or related field (preferred).
• +5 years of relevant experience in compliance, business risk, legal, or commercial operations.
• Fluent in English; strong verbal and written communication skills.
• High ethical standards and strong business acumen.
• Strong knowledge of local healthcare laws, Pharma code of conduct and anti-bribery regulations
• Proven ability to influence, negotiate, and build cross-functional relationships.
• Analytical mindset with ability to prioritise and structure work aligned to strategic goals.
• Proactive, adaptable, and up-to-date on industry regulations.

Preferred

• Experience in a matrixed, multicultural environment.
• Experience in Audit and or financial controls
• Familiarity with digital tools and data analytics.

Key Working Relationships

• Internal: Business Unit Directors, IL&C, Medical, Regulatory, Market Access, HR, IT, Finance, Communications, PSRs, Product Managers, Sale & Marketing Managers.
• External: Industry associations (e.g., Pharma group), co-promotion partners, vendors, government agencies.

Required Skills:

Communication, Compliance Program Development, Compliance Risk Management, Data Analysis, Ethical Standards

Preferred Skills:

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Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

09/2/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.