Vaccines Customer Support Specialist

Job Description

The Vaccines Sales Team in Poland is looking for a highly motivated and committed candidate for the role of Vaccines Customer Support Specialist.

The selected candidate will be responsible for promoting our Vaccines portfolio, consisting of highly innovative products that help prevent the spread of serious infectious diseases.

Location:

The role is field-based and the candidate must be located in one of the following territories:

• Opole
• Kędzierzyn-Koźle
• Racibórz
• Zabrze
• Gliwice
• Rybnik

Key Responsibilities:

• Establish and maintain meaningful professional relationships with Healthcare Professionals (HCPs), including medical doctors, nurses, and vaccination centers
• Provide expert support to HCPs in the area of disease prevention through vaccination with our vaccines, ensuring high customer satisfaction
• Deliver sales objectives in line with the allocated budget and business priorities
• Plan and execute activities within the assigned territory in close cooperation with the supervisor
• Create and implement a robust Territory Action Plan to achieve sales targets, in strict compliance with company procedures and ethical standards
• Manage professional interactions with targeted customers in a meaningful, up-to-date, scientifically valuable, and customer-focused manner
• Deliver product information aligned with the marketing strategy and use recommended promotional messages to effectively support sales calls
• Utilize omnichannel communication channels as appropriate
• Ensure timely completion of administrative tasks, including CRM call reporting, post-meeting notes, expense reports, adverse event reporting, and other required documentation
• Act in accordance with high ethical standards at all times

Required Qualifications:

• Minimum 3 years of experience in the pharmaceutical Rx business; experience in gynecology will be considered an asset
• University degree, preferably in life sciences or business
• Positive, proactive, “can do” attitude
• Self-motivated, energetic, and driven to excel
• Strong scientific background with the ability to understand and discuss scientific data and arguments
• Excellent communication and presentation skills
• Strong customer focus and excellent relationship-building skills
• Ability to work independently in the field, as well as collaboratively within a team
• Good planning, organizational, analytical, and problem-solving skills
• Creative thinking and willingness to continuously learn
• Good command of English, both spoken and written
• Strong PC literacy, especially in MS Office applications (Word, Excel, PowerPoint, Outlook) and general IT tools
• Valid category B driving license

We Offer:

• The opportunity to work with a highly innovative vaccines portfolio
• A dynamic and collaborative team environment
• Responsibility for a meaningful territory and customer base
• The chance to contribute to public health through disease prevention

Required Skills:

Market Analysis, Sales Pipeline Management, Sales Presentations, Sales Process Management, Sales Territory Management, Sales Training

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

100%

Flexible Work Arrangements:

Not Applicable

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

n/a

Job Posting End Date:

09/27/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.