Patient Services Rep II-Full-time Onsite - Mercy Clinic Whiteside Springfield

Find your calling at Mercy!

Position performs to process accounts according to the state they are in the Self Pay accounts receivable.The tasks include working with patients accounts to determine resolution to obtain payment.The role is flexible with all the tasks in the department with responsibility to be a mentor and perform education sessions with peers.The incumbent will be asked to continuously develop their skills in the department to serve where the volume of processing is needed and take on projects. It is the role of this position to learn the workflows, policies and procedures to ensure accurate processing, timeliness, and excellent communications in aiding peers, patients, and other departments.Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details:

Minimum Required Qualifications Education: High School Degree or equivalent.

Licensure: N/A

Experience: 1 year prior Revenue Cycle Experience preferred, or meets position specific responsibility and duties.

Certification/Registration: N/A

Other Skills and Knowledge: Prefer the following: Basic Excel, Word, Computer and Keyboarding Skills. Healthcare billing, insurance experience and Epic knowledge required. Excellent communication and customer service skills.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.