Patient Svc Representative - Full time - Days - Heart Hospital Clinic

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details:

Patient Services Representative

Full-Time | Days 📍 Heart Hospital Clinic

Make a Difference from the Moment Patients Walk Through Our Doors

Are you passionate about providing exceptional customer service and helping patients feel welcomed, informed, and supported throughout their healthcare journey? Mercy's Heart Hospital Clinic is seeking a Patient Services Representative to serve as the first point of contact for our patients and play a key role in delivering an outstanding patient experience.

In this fast-paced and rewarding role, you'll combine your customer service expertise, organizational skills, and attention to detail to help ensure smooth daily clinic operations while supporting both patients and clinical staff.

What You'll Do

As a Patient Services Representative, you will:

✅ Welcome and assist patients with professionalism, compassion, and courtesy

✅ Check patients in and out, verify demographic and insurance information, and schedule appointments

✅ Answer incoming calls and assist patients with questions and appointment needs

✅ Maintain accurate electronic health records and patient documentation in Epic

✅ Coordinate testing, procedures, and referrals while providing cost estimates and good faith estimates in compliance with the No Surprise Billing Act

✅ Manage work queues, registration corrections, accounts receivable activities, and patient payment plans

✅ Communicate effectively with providers, staff, and other departments to ensure seamless patient care

✅ Resolve patient concerns and complaints in a timely and professional manner

✅ Balance and reconcile daily cash drawer transactions

✅ Support clinic operations through general clerical duties including scanning, faxing, copying, and handling correspondence

✅ Champion new initiatives, workflow improvements, and Epic system updates

What We're Looking For

Required Education

• High school diploma or equivalent

Preferred Qualifications

• Medical office, healthcare, or customer service experience
• Knowledge of medical terminology, insurance processes, and billing procedures
• Experience with Epic or electronic health records systems

Skills for Success

We're seeking someone who is:

• Patient-focused and committed to exceptional customer service
• Organized with strong attention to detail
• An excellent communicator, both verbally and in writing
• Comfortable multitasking in a busy healthcare environment
• Skilled in problem-solving and conflict resolution
• Proficient with computers, data entry, and office technology
• Adaptable and able to perform well under pressure
• Committed to maintaining confidentiality and patient privacy

Physical Requirements

• Ability to occasionally lift, push, or pull up to 50 pounds
• Ability to stand and walk throughout the workday
• Ability to bend, kneel, reach, twist, squat, and perform routine physical tasks as needed

Why Mercy?

At Mercy, we're more than a healthcare organization. We're a team united by a mission to provide compassionate care and exceptional service. When you join our Heart Hospital Clinic, you'll work alongside dedicated professionals who are committed to improving the lives of patients every day.

If you're looking for a rewarding career where you can make a meaningful impact on patients and families, we encourage you to apply today. ❤️

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.