Merchandising Operations Assistant

Why join us?

At Design Within Reach, home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime – from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings.

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

About this opportunity: The Merchandising Operations Assistant supports day-to-day business operations by coordinating pricing activities, maintaining business data, preparing reports, improving processes, and serving as a key link between Sales, Supply Chain, Finance, Customer Service, and Commercial teams. This role combines analytical support with operational execution to help drive business efficiency, data accuracy, customer satisfaction, and profitable growth.

What you’ll do: Pricing Administration

• Maintain customer, product, and channel pricing in ERP and pricing systems.
• Execute price updates, promotional pricing, and list price changes.
• Validate pricing accuracy and resolve pricing discrepancies.
• Support annual and ad hoc price increase processes.
• Manage pricing documentation and approval workflows.
• Coordinate vendor requests, documentation, and follow-up activities to ensure project timelines are met.
• Support margin, profitability, and pricing analyses.

Business Operations Support

• Coordinate operational activities across multiple departments.
• Assist with project tracking, process documentation, and workflow management.
• Help maintain accurate master data across ERP and reporting systems.

Analysis and Reporting

• Prepare recurring pricing, margin, and profitability reports.
• Investigate data discrepancies and recommend corrective actions.
• Analyze pricing trends, sales performance, and customer profitability.
• Support pricing strategy evaluations through data collection and analysis.
• Identify pricing anomalies and recommend corrective actions.
• Provide ad hoc analysis for management decision-making.

Market and Competitive Intelligence

• Monitor competitor pricing and market conditions.
• Conduct research to support pricing recommendations.
• Track customer and market feedback related to pricing.
• Maintain competitive pricing databases and dashboards.

Cross-Functional Support

• Partner with Merchandising, Planning, Finance, Supply Chain, Marketing, and Category Management teams.
• Respond to pricing inquiries from internal stakeholders.
• Support continuous improvement and productivity projects.

Process Improvement

• Identify opportunities to streamline workflows and reduce manual effort.
• Assist in developing standard operating procedures (SOPs).
• Support system enhancements, testing, and process implementation efforts.
• Promote data quality and operational excellence.

Job Requirements:

• Associate's or Bachelor's degree in Business, Finance, Economics, Marketing, Mathematics, Statistics, or a related discipline preferred.
• 1-3 years of experience in pricing, sales operations, business analysis, finance, merchandising, or a related analytical role.
• Experience working with large datasets and business reporting preferred.
• Strong Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and basic data analysis.
• Excellent analytical and problem-solving abilities.
• Strong attention to detail and accuracy.
• Effective organizational and time management skills.
• Ability to communicate clearly with cross-functional teams.
• Comfortable working in a fast-paced environment with multiple priorities.

Preferred Qualifications:

• Familiarity with Power BI, Tableau, or other reporting tools.
• Knowledge of pricing concepts, margin analysis, and commercial processes.
• Experience supporting retail, manufacturing, distribution, or logistics businesses.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].