Concierge (FT)

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

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Concierge

SUMMARY

The Concierge plays a vital role in creating unforgettable guest experiences and delivering personalized service. More than providing information or assistance, the Concierge becomes a trusted guide - anticipating needs, crafting meaningful moments, and transforming every guest interaction into a memorable experience. As one of the first team members to welcome our guests, the Concierge sets the tone for the guests' entire stay through genuine warmth, attention to detail, and a passion for exceeding expectations all while creating lasting impressions that inspire loyalty. This is an opportunity for hospitality professionals who thrive on building connections, delivering exceptional service, and creating magical "wow" moments that guests will remember long after they depart.

ESSENTIAL FUNCTIONS

Job duties include, although are not limited to:

• Greeting guests with friendliness and remaining attentive and engaged
• Providing personalized recommendations and information regarding the Hotel and nearby offerings
• Creating childhood memories by assisting our future generation of travelers navigate the Montage Merits Program
• Expertly navigate both Montage and Palmetto Bluff activities to build and maintain a seamless itinerary
• Anticipating needs by remaining attentive to the guests throughout their stay via in person interactions, SMS, phone calls, and emails.
• Providing and booking numerous transportation options to guests needed assistance
• Demonstrating strong computer proficiency, accurate typing skills, and effective multi-tasking to manage multiple systems & guest communications.
• Familiarizing oneself with day's activities, arrivals, and special events.
• Maintaining communication with other departments regarding guest activity or special needs as necessary
• Taking ownership of guest recovery by employing empathy, creativity, and critical thinking to develop personalized solutions and restore confidence in the guest experience.

QUALIFICATIONS

• College Degree preferred
• Minimum of two years' experience in an upscale hotel preferred
• Minimum of two years' experience in customer service
• Excellent telephone etiquette
• Exceptional guest recovery skills
• Excellent organizational, time management and multi-tasking skills
• Strong knowledge of Word, Excel, Outlook, and adaptability to newer systems

PHYSICAL REQUIREMENTS

Must be able to stand for an extended period of time, approximately six hours. Must be able to bend, stoop, squat, and stretch to fulfill tasks. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.