Certified Medical Assistant (CMA) - Team Lead

Employment Type:

Full time

Shift:

Day Shift

Description:

Position Purpose

Mercy Care Atlanta is seeking a compassionate and experienced Team Lead Certified Medical Assistant (CMA) to provide direct patient care while leading and supporting our Medical Assistant team. In this role, you will serve as both a hands-on clinical team member and an operational leader, helping to ensure exceptional patient experiences, efficient clinic workflows, and high-quality clinical outcomes. Working closely with providers, the Clinic Manager, Charge Nurse, and interdisciplinary care teams, you will mentor staff, promote accountability, and foster a culture of collaboration and continuous improvement.

What You Will Do

• Provide direct patient care including obtaining vital signs, documenting patient histories, preparing patients for exams, and assisting providers during procedures.
• Administer medications, vaccines, injections, perform EKGs, specimen collection, phlebotomy, and point-of-care testing.
• Ensure adherence to infection prevention, OSHA, CLIA, HIPAA, and clinical quality standards.
• Coordinate daily Medical Assistant workflows and support clinic operations.
• Collaborate with the Clinic Manager and Charge Nurse to assign responsibilities and optimize staffing coverage.
• Serve as a clinical resource, mentor, and subject matter expert for Medical Assistants.
• Facilitate onboarding, training, coaching, and annual competency validations for CMA staff.
• Monitor and maintain inventory of medical supplies, equipment, and vaccines.
• Support providers by managing patient communications, scheduling needs, and electronic health record documentation.
• Identify operational challenges and participate in process improvement initiatives that enhance patient care and clinic efficiency.
• Promote teamwork, professionalism, cultural sensitivity, and compassionate service in every patient interaction.

Minimum Qualifications

• High School Diploma required; graduate of a medical technical program preferred.
• Current Certified Medical Assistant (CMA) certification required.
• Current CPR certification required.
• Minimum of 3-5 years of Certified Medical Assistant experience.
• At least 1-2 years in an advanced CMA role or demonstrated leadership experience.
• Experience performing all clinical and administrative CMA responsibilities independently.
• Knowledge of OSHA and CLIA regulations.
• Proficiency with Microsoft Office applications and electronic medical records; Epic experience preferred.
• Strong communication, organizational, and multitasking skills.

Position Highlights and Benefits:

• Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)
• Opportunity to get paid daily – through DailyPay
• Paid holidays and generous Paid Time Off (PTO)
• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
• Low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.
• Fast response interview times and job offers.

Ministry/Facility Information:

Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.