Team Lead Insurance Specialist

Employment Type:

Full time

Shift:

Day Shift

Description:

Hours/Shift: Monday-Friday 9am-5:30pm EST

Home Health Insurance Specialist Team Lead

Build a Career. Make a Difference. Love Where You Work.

Home Health Insurance Specialist Team Lead is responsible for helping achieve the vision of THAH by providing leadership to the Insurance Specialists within the Customer Care Center in a cost effective, results oriented, patient centered way. Leads the team by example to process accurate and timely insurance verification + initial authorization to achieve exceptional levels of performance that includes customer service.

This front-line working position is a resource to manage the day-to-day insurance related operations in the Customer Care Center to promote Teamwork and contribute to team performance goals. This position supports and strengthens the link between our referral sources, RHMs, THAH sites providing care and the patients we serve to deliver seamless referral processing for intermittent services within our communities.

What You Can Expect:

• Consistent, Reliable Workloads - enjoy steady assignments with guaranteed hours—no surprises.

• Competitive Pay + Low-Cost Benefits - Strong compensation paired with affordable medical, dental, vision, retirement options and more. And your benefits begin on your first day!

• Supportive Leadership - Accessible managers who understand the field and have your back.

• Career Growth Opportunities

• Epic EMR System - Streamlined documentation and communication for better care and less stress.

• Fast Hiring Process - Quick interviews and job offer—because your time matters.

Minimum Qualifications

• High School diploma or equivalent: two years college experience preferred.

• Two years of experience in coverage verification/benefit determination preferred. Two years of home care experience preferred.

• Knowledge of governmental reimbursement criteria. Knowledge of third party / managed care contracts related to Agency services is preferred.
• Strong technology management and competence (phone, computer systems)
• Exceptional knowledge of Medicare / Medicaid & Third-Party reimbursement
• Ability to lead/support the team through process / change management.

Benefits Highlights

• Pay range: $20.82 -28.63 per hour (pay rates based on years of experience, skillset, etc.)
• Day 1 Benefits - Health, dental and vision insurance
• Daily Pay
• Employee Referral Reward Program
• Short and long-term disability
• Tuition Reimbursement
• 403b Retirement Plan
• Generous paid time off
• Comprehensive orientation

About Trinity Health At Home – Southeast Michigan

Trinity Health At Home – Southeast Michigan is a trusted member of Trinity Health At Home, a national home care, hospice and palliative care organization serving communities across 11 states.

As a faith-based, not‑for‑profit agency, we are committed to caring for patients and families in the place they feel most comfortable—at home. Our services include skilled nursing, physical, occupational and speech therapy and medical social work.

We are:

✅ Medicare‑Certified

✅ Joint Commission Accredited

🏆 A Reputation.com 800 Award Winner 2025 & 2026

Learn more at TrinityHealthAtHome.org/Michigan.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.