Customer Service Specialist

Company Description

MSX International is a leading global provider of business process outsourcing solutions, supporting organizations across the automotive sector and beyond. With a presence in more than 80 countries, MSX helps companies improve customer experience, optimize operations, and drive business performance.

Job Description

We are looking for a Customer Service Specialist to join our team in Rome. This role is ideal for recent graduates or candidates with limited professional experience who are eager to start their career in a dynamic and international environment.

Key responsibilities include:

• Contacting customers to strengthen customer loyalty and engagement.
• Scheduling service appointments according to established processes and guidelines.
• Informing customers about ongoing promotions, campaigns, and initiatives.
• Maintaining accurate records of customer interactions.
• Delivering an excellent customer experience.
• Working closely with team members to achieve shared objectives.

Qualifications

• Bachelor's Degree in Economics, Business Administration, Management, Communication, or a related field preferred.
• Professional proficiency in Italian.
• Good command of English.
• Excellent communication and interpersonal skills.
• Customer-oriented mindset.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a team environment.
• Proactive attitude and willingness to learn.

Additional Information

• Internship contract.
• Hybrid working model (first month fully office-based).
• Office location: Rome, Italy.
• Company laptop provided.
• International and collaborative working environment.
• Career development opportunities and long-term growth potential.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.