Senior Functional Analyst, Calypso – Back Office (Post Trade Processing) Customer Support

The Role We’re looking for a Senior Functional Analyst, Calypso – Back Office to join our team, reporting to Director Client Support Services. In this role, you’ll help shape how we support and evolve our post‑trade and back‑office capabilities for derivatives, ensuring our clients operate with accuracy, confidence, and compliance. You’ll fit right in if you’re analytical, collaborative, and proactive, enjoy digging into complex functional issues, and love working across teams, partners, and time zones to create smooth experiences for our customers. What You’ll Do • Provide expert support to clients on Calypso Back Office product issues through the ticketing system, ensuring communication is always clear and concise. • Analyze, troubleshoot, and resolve customer issues by providing functional guidance or partnering with internal technical teams to address product defects. • Collaborate with external and internal partners to resolve issues related to Exchange‑Traded Derivatives and regulatory reporting. • Maintain subject‑matter expertise across one or more asset classes and stay up to date with market and industry trends. • Mentor new team members and contribute to special projects that help improve our product and client experience. What You’ll Bring • Strong understanding of Exchange‑Traded Derivatives, regulatory reporting (CFTC or Exchange), and Initial/Variation Margin calculation for futures and options. • Experience analyzing and resolving functional issues within Calypso or similar post‑trade/back‑office systems. • Ability to collaborate across teams, influence decisions, and communicate complex information in a clear, client‑friendly way. • A problem‑solving mindset with the ability to assess issues, provide solutions, and work closely with technical teams when needed. • Bachelor’s degree in a related field or equivalent relevant experience. Nice to Have • Knowledge of trade capture, valuation, trade workflows, settlements, or collateral management. • Experience working in capital markets, fintech, or regulated environments. • Familiarity with global teams and cross‑time‑zone collaboration. This position will be located in Mexico City and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates. Come as You Are Nasdaq is an equal opportunity employer. We welcome people from all backgrounds and identities. If you need any accommodation during the hiring process, just let us know. Benefits & Rewards We offer a competitive, well-rounded rewards package that supports you and your family, inside and outside of work. Actual pay depends on your skills, experience, education, and location. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable. Learn more on our Nasdaq Benefits & Rewards Career Page. Come as You Are Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities. We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated. We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process. At Nasdaq, we’re proud to be the engine behind the world’s capital markets. But we don’t stop there. We build the technology that drives transparency, trust, and access—helping economies grow and people thrive. Our purpose is to advance economic progress for all. Whether you’re a client, a colleague, or part of our broader community, we’re here to move markets—and possibilities—forward. Join our Talent Community to stay in the loop on upcoming roles, events, and new opportunities across Nasdaq. Our hybrid work model, NasdaqBlend, gives you flexibility to do your best work—whether that’s from home, in the office, or a mix of both. Check the job listing or reach out to our team for role-specific details. We’re a global team of over 8,500 innovators across 38 countries, united by a shared purpose: advancing economic progress for all. It’s not just what we do—it’s how we do it, together. Want a deeper look into our culture? Explore our Culture Book. We support your success through You&Q, our total rewards program that covers every dimension of life—from building wealth and growing your career to prioritizing well-being and family care. Join the Team Advancing Economic Progress for All.