Principal Scrum Master - Lufthansa Digital Lab

Job Title

Principal Scrum Master - Lufthansa Digital Lab

The LHG Digital Lab supports Lufthansa Group in the design, development, and continuous evolution of its digital platforms, including the OneBooking web ecosystem and related digital services. The Lab operates within a Scaled Agile Framework (SAFe) environment as part of Lufthansa Group's Digital Hangar and Agile Release Trains, working in close collaboration with Lufthansa product, design, and engineering teams.

The Lab includes teams based in Nice (France), Bad Homburg (Germany), and Istanbul (Turkey).

The Nice Digital Lab hosts cross-functional Scrum teams made up of Software Engineers, Quality Assurance (QA) Engineers, and Customer Success Engineers who deliver customer-facing, highly available digital solutions used by airline customers worldwide.

Key Responsibilities

We are looking for an experienced Scrum Master (or Principal Scrum Master) to support Agile delivery and continuous improvement for a User Interface (UI)-focused development team operating within a complex international environment.

In this role, you will serve as the Scrum Master for one team, helping ensure the effective application of Agile principles, supporting delivery excellence, encouraging team autonomy, and driving continuous improvement. You will collaborate closely with Lufthansa Group stakeholders and Release Train Engineers (RTEs) to manage dependencies, align priorities, and support Program Increment (PI) execution.

You will also contribute to broader Agile transformation initiatives by coaching teams and stakeholders on Agile practices and supporting the continued development of Agile maturity across the organisation.

Scrum Master Leadership, Coordination and Agile Coaching

• Serve as the Scrum Master for a User Interface (UI) development team, facilitating Agile ceremonies including Sprint Planning, Daily Scrum, Sprint Reviews, Retrospectives, and Backlog Refinement sessions.
• Support high-performing, self-organising teams through coaching and servant leadership, while helping to remove impediments and improve team effectiveness.
• Partner with Product Owners on backlog management, prioritisation, transparency, predictability, and sustainable delivery practices.
• Collaborate with Lufthansa Group stakeholders and Release Train Engineers (RTEs) to manage dependencies, support Program Increment (PI) planning and execution, and coordinate delivery across teams.
• Promote Agile values, principles, and Lean-Agile practices through coaching, mentoring, continuous learning activities, and participation in Agile communities of practice.

Ideal Candidate

• Experience as a Scrum Master in Agile software development environments, supporting cross-functional teams and delivering complex initiatives.
• Effective facilitation, stakeholder management, communication, and coaching skills.
• Experience working within scaled Agile environments such as the Scaled Agile Framework (SAFe) or equivalent frameworks.
• Demonstrated ability to manage dependencies, risks, and coordination activities across multiple teams and organisations.
• Collaborative servant leadership approach with a focus on continuous improvement, team development, and Agile maturity.
• Fluent in English

Technical Stack and Environment

• Agile framework: Scaled Agile Framework (SAFe)
• Front-end technologies: Angular and Cascading Style Sheets (CSS)
• Automated testing: Playwright
• Continuous Integration and Continuous Delivery (CI/CD): Azure DevOps
• Environment: RefX-based User Interface (UI) applications built on the Digital Commerce Representational State Transfer Application Programming Interface (REST API)

What we can offer you?

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.