Patient Access Representative & Surgery Scheduler (IR Center)

About the Role

The Patient Access Representative/Surgery Scheduler position is responsible for receiving patients in a kind and caring manner and to ensure that the day-to-day operations of the front office are completed.

MAJOR DUTIES AND RESPONSIBILITIES:

Patient Access Representative:

Checking patients in and out

Answering the phone to address patient inquiries and scheduling appointments

Documenting insurance information, personal information, payment methods and other important patient information

Updating patient files and appointment information accurately

Communicating information and important details to other medical care staff

Contacting insurance companies regarding coverage, preapprovals, billing and other issues

Processing payments from patients and handling billing issues between patients and insurance companies

Managing various types of paperwork and other clerical duties

Surgery Scheduler

Exhibit excellent customer service internally and with patients and other external customers.

Schedule surgery at the appropriate facility.

Schedule coordinated surgeries with other physicians’ offices as needed.

Order special surgical equipment, when necessary.

Communicate with Hospital Coordinator in regard to add-on cases, cancels or reschedules to ensure accuracy.

Schedule all surgical cases.

Enter all scheduled surgeries into the computer and update as necessary.

Monitor surgery schedule to maintain a consistent, efficient flow to avoid physician down time.

Forward to precert all outpatient and inpatient cases with patient’s insurance company.

Obtain medical clearances for scheduled surgeries if needed.

Communicate all surgical instructions to patient via patient portal, letter, or phone call.

Send all surgical orders to surgical facility.

Other duties as assigned.

JOB REQUIRMENTS:

Education: High School Graduate or GED equivalent

Organizational skills training preferred

Computer courses preferred

Organizational Skills Training preferred

Experience: 2 years previous experience in medical office setting preferred

2-3 years experience working in a business office

2-3 year supervisory experience

Previous experience with multi-phone lines

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before individuals or groups of people.

Mathematical Skills

Ability to calculate basic figures and amounts. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of basic computer software.

Other Skills and Abilities

• Requires great attention to detail and organization
• Ability to develop and maintain effective relationship with physicians, staff, leadership and external entities.
• Proficiency in Microsoft Office software, CAQH, various verification sites
• Reliability, ability to multi-task and provide high-level problem solving skills
• Ability to maintain strict confidentiality
• Plan, coordinate, implement services to support the medical providers
• Ability to work independently
• Ability to work under pressure

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Travel

Travel is primarily local during the business day.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, approximately 8 hours per workday. Occasional evening and weekend work may be required as job duties demand.

What We are Offer You

At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”

Compassion

Make Someone’s Day

Collaboration

Achieve Possibilities Together

Respect

Treat people with dignity

Accountability

Do the right thing

Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

About US Urology Partners

U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.

U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.