Order Administrator

Job Description:

As an Order Administrator in our High Wycombe office, you’ll keep our order‑to‑invoice process running smoothly—vetting and entering sales orders with accuracy, resolving entry issues, and supporting the Order Entry Team Lead day to day. You’ll provide clear, timely information to Service and Sales teams, while managing invoices, statements, and payment chasing to support the EMEA Accounts Receivable function. With a mix of administration, reporting, and customer coordination, this role puts you at the centre of ensuring every order is handled efficiently and professionally.

Key Tasks & Responsibilities

• Be the point of contact for internal and external customer queries relating to order entry /status
• Assist Order Entry Team Lead with entering and processing sales orders in an accurate and timely manner
• Work with Operations and Sales teams to resolve order entry queries
• Maintain and update OE spreadsheets for business reporting
• Raise advance customer invoices
• Proactively chase customer invoice payments for EMEA (excluding Italy)
• Generate customer AR statements
• Support invoice query resolution

Key Experience and Competencies (includes skills)

• Sound analytical and interpersonal skills
• Able to communicate effectively with all levels of the organisation & external customers
• Good knowledge of Purchase Orders and contractual terms to ensure Sales order accuracy & prompt payment
• Understanding of credit control function
• A good demonstration of prioritisation
• A high standard of computer literacy
• French/German languages beneficial but not essential.