Fixtures Customer Service Representative

Date Posted:

2026-08-25

Country:

United States of America

Location:

OT325: NSP - BLOOMFIELD, CT 212 WEST NEWBERRY RD, BLOOMFIELD, CT, 06002 USA

Otis is the world leader in reliable, efficient, and technologically advanced elevators, escalators, and people-moving systems. Our revolutionary Gen2® elevators, energy-saving ReGen™ drives and NCE “green” escalator have clearly set the industry standard for innovation, safety, and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies, and cultures. So just imagine where we can take you!

At Otis, we’re dedicated to reinventing the way people move. As cities reach new heights and the digital revolution transforms daily life, customers around the world look to Otis for innovative ways to keep their world moving. With a bold vision for the future and groundbreaking technology to make it happen, Otis continues to lead the industry in mobility solutions.

Join our team as a Fixtures Customer Service Representative in Bloomfield, CT, and help support our commitment to service excellence.

The ideal candidate will play a key role in supporting Otis branch personnel by providing technical expertise, order management assistance, and customer service support related to fixtures products and services. This position serves as a critical liaison between Otis branch offices and Service Center teams, supporting multiple lines of business and ensuring a seamless customer experience. Strong communication, problem-solving, and organizational skills are essential to success in this role.

Primary responsibilities:

· Manage daily customer service activities, including new orders, pricing support, order status inquiries, and shipment tracking.

· Coordinate the return, repair, and rework process to support branch installation requirements and customer needs.

· Collaborate with Engineering and Manufacturing teams to develop and provide technical solutions for the Otis fixtures product portfolio.

· Provide estimating, quoting, and order management support for the Unitec and New Equipment fixture business lines.

· Support Additional Material and Time (AMT) requests for the Florence Customer Logistics Center (CLC).

· Serve as a subject matter resource on the fixtures ordering process and provide guidance to branch sales representatives.

· Respond to inquiries received through the Fixtures support hotline and other service channels.

· Support continuous improvement and lean initiatives, including maintaining and updating standard work documentation and processes.

· Participate in meetings and conference calls with Otis branch offices to provide guidance and support on fixtures-related questions and requirements.

· Build and maintain strong working relationships with internal stakeholders to ensure timely issue resolution and customer satisfaction.

Education

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree in Business, Supply Chain, Engineering, or a related field preferred.

Experience/Qualifications

• Demonstrated project coordination and management skills.
• Excellent organizational and analytical skills.
• Self-motivated individual contributor who can work well in a team environment.
• Excellent verbal, communication, and customer service skills.
• Ability to technically understand Otis Mod control systems and accessories.
• Knowledge of Microsoft Word and Excel is required.
• This position can be fully onsite or hybrid.

The salary range for this role is $61K - $63K. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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