Software Engineer II

For nearly 40 years, PDI has helped convenience retailers and petroleum wholesalers adapt to changes in the industry by leveraging the latest technologies. Simplifying the complexity in your world is our main focus. That's why we're delivering an integrated portfolio of global, cloud based solutions and services to meet our customers needs today and well into the future. From the back office to fuel logistics, and the latest wave of consumer demands and digital commerce, PDI solutions and services are designed to give you a competitive edge. Our deep domain knowledge is backed by our industry-specific software offerings and a people-first approach. Serving the entire supply chain means that we’ve had to solve a wide range of industry challenges and deliver measurable value. To address the increasingly dynamic convenience retail and petroleum wholesale industry, PDI leads the way with converged digital, cloud-optimized, secure, and scalable solutions including ERP, Loyalty, Fuel Pricing, Point-of-Sale and Logistics to create a broader industry ecosystem. The result is unparalleled insights, simplified operations, and higher profitability for your employees and business. We’re dedicated to helping our more than 1,500 customers in over 50 countries, providing solutions and services to over 200,000 sites.

Role Overview:

Key Responsibilities:

• AI-Powered POS Architecture & Implementation: Design, build, and deploy intelligent, AI-driven POS systems featuring advanced capabilities such as real-time transaction analytics, inventory intelligence, customer behavior insights, persistent session memory, and multi-step automation workflows tailored for retail and hospitality environments.
• Product Innovation: Drive the development of next-generation, AI-enabled POS platforms that enhance operational efficiency, optimize checkout experiences, and improve business decision-making through intelligent automation.
• Generative AI Integration: Seamlessly incorporate generative AI features into existing platforms, focusing on optimizing performance, ensuring a seamless UX, and maintaining strict safety compliance.
• Intelligent System Leverage: Expertly leverage Large Language Models (LLMs) and multimodal models to deliver highly intelligent, context-aware user experiences.
• Agent Quality & Evaluation: Establish and maintain frameworks for comprehensive agent evaluation, including rigorous testing, critical safety assessments, and detailed performance monitoring.
• Cross-Functional Leadership: Collaborate closely with product, UX, operations, and business stakeholders to translate complex retail workflows into scalable, production-ready POS solutions powered by intelligent automation.
• Technical Mentorship: Serve as a subject matter expert in AI-enhanced POS architecture, guiding engineers on scalable system design, optimal AI integration strategies, secure payment handling, and resilient cloud-native deployments.
• Mission Alignment: Contribute to building innovative, reliable, and ethically developed AI-powered POS systems that empower businesses with actionable insights and measurable operational improvements.

Qualifications:

• Experience: 5+ years in software engineering, including 2+ years in a Senior Engineer level role leading significant technical initiatives in high-availability transactional systems.
• Agentic Systems Proficiency: Proven hands-on experience building intelligent, automation-driven systems, including workflow orchestration, context management, recommendation engines, and real-time decision-making pipelines.
• LLM Integration & Backend: Strong experience integrating LLMs and AI services into production systems, including prompt engineering, Retrieval-Augmented Generation (RAG), and backend orchestration for intelligent reporting and automation within POS environments.
• Programming Proficiency: Expertise in at least two of the following: Pascal (Delphi), JavaScript, or C#.
• Cloud Platform Experience: Experience deploying and managing systems on at least one of the major cloud platforms (AWS, GCP, or Azure), utilizing containerization and implementing robust observability tooling.
• Web Application and API Development: Experience deploying and managing scalable POS systems on AWS, GCP, or Azure, utilizing containerization, CI/CD pipelines, and observability tooling for high-availability transactional workload.
• Data & Vector Technologies: Familiarity with vector databases, embeddings, recommendation systems, and data pipelines for customer behavior analytics and product intelligence.
• Security & Compliance Focus: Demonstrated experience designing secure systems that handle payment data, PCI compliance requirements, fraud prevention, and complex user-generated transaction inputs safely.
• Soft Skills: Excellent communication, collaboration skills, and the ability to autonomously drive technical initiatives from initial prototypes through to high-scale production.

Behavioral Competencies:

• Ensures Accountability
• Manages Complexity
• Communicates Effectively
• Balances Stakeholders
• Collaborates Effectively

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.