IT Core Services Manager (Must Reside in Texas)

Job Description and Requirements

Randolph-Brooks Federal Credit Union is currently searching for an experienced and talented IT Core Services Manager to join our amazing IT Core Services team!

The IT Core Services Manager will have the ability to work a hybrid schedule (remote/onsite) after a period of training (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233.

All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas.

To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.

• Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided)
• Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment

The IT Core Services Manager will provide advanced support for our core banking platform, FinTech applications, RPA, dev-ops systems, and lead the personnel that work with those systems. Ensure core services technology solutions meet the needs of the business and formulate IT management strategies to maintain the functionality, security and accessibility of Core services technology framework. Must be able to effectively communicate with a wide range of clients including other technical resources, business representatives, vendors, as well as executive staff. Must possess and maintain a high level of knowledge around applications and the business processes that drive them.

Essential Functions and Responsibilities:

• Provides overall direction to the IT Core Services Engineering team, including interviewing, hiring, training, technical instruction, and evaluating employee performance
• Lead and manage the IT core services team by employing strategic planning to establish company, department, and unit goals
• Independently resolves complex production issues and leads troubleshooting for core banking applications and associated applications spanning multiple applications and systems
• Design, implement, and maintain core banking platform, FinTech application Services, and associated application systems
• Foster a high-level design for stable core banking services and complex axillary environments that are cost efficient, meet the needs of RBFCU, shared with stakeholders, and are compliant with current security, privacy, and audit requirements
• Manage vendor relationships by communicating effectively, holding vendors accountable, and cultivating a positive working relationship
• Establish processes and procedures for efficiency and for solving day-to-day user problems, dr strategy, and FinTech application platform architecture. Meeting with IT Applications teams periodically to ensure activities meet the current and future business needs
• Ensure that system and infrastructure redundancy is documented, capability is communicated to stakeholders, and functionality tested where appropriate
• Proven ability to plan, coordinate support and prioritize work and future requirements with excellent organizational skills and the ability to work independently and manage multiple tasks
• Achieve availability across the enterprise by creating and maintaining an innovative and stable technology environment, ensuring that business needs are met, issues are resolved in an expedient manner, and root cause is identified
• All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice)

Requirements:

• Bachelor’s degree in Computer Science, Management Information Systems or related field. In lieu of bachelor’s degree, two years of work-related experience will equal one year of college
• Minimum of 3 years’ job-related experience
• Minimum of 5 years server support experience
• Experience working in the financial industry

Skills, Certifications, or Licensing:

• Knowledge of server software packages and operating systems
• Knowledge of programming language including PLSQL
• Skill in installing hardware, software, and solutions
• Skill in performing diagnostic system tests
• Skill in high level troubleshooting and analytical problem solving
• Top level knowledge of all enterprise applications, as well as Oracle
• Comprehensive knowledge and experience in maintenance and administration of financial core system environment and associated systems
• Ability to communicate effectively, both verbally and in writing
• Ability to establish and maintain working relationships with RBFCU employees

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.