Regional Engagement Manager - West

Are you ready to make a lasting impact on literacy?

At Really Great Reading, we are building a bright, diverse, and passionate team dedicated to leading the industry in improving literacy scores nationwide. With nearly two decades of leadership bringing the Science of Reading to thousands of schools, we design innovative products, training, and materials that transform how educators teach and how students learn. Here, we empower our team with the tools, support, and professional growth opportunities they need to thrive in a collaborative, forward-thinking environment—where your work truly makes a difference.

Why This Role is Critical

Reporting to the Director of Implementation Success, the Regional Engagement Manager is the primary point of accountability for a portfolio of district partnerships. This is a hands-on account management role responsible for ensuring training → implementation → usage → renewal is executed seamlessly at the district level, driving measurable customer impact and long-term retention.

This role ensures each account is supported through strategic planning, consistent communication, and high-quality service delivery. The Manager partners closely with internal teams and district stakeholders to drive strong adoption, measurable outcomes, and long-term retention.

Key Responsibilities

Account Management & Implementation

• Develop and execute tailored implementation plans aligned to district goals
• Maintain strong relationships with key district stakeholders and decision-makers
• Deliver regular executive summaries highlighting progress, outcomes, and next steps
• Ensure alignment between strategic goals and day-to-day execution

Meeting Coordination & Documentation

• Schedule and lead account meetings, ensuring clear alignment and follow-through
• Maintain organized account documentation, notes, and updates in CRM systems
• Ensure visibility and continuity across all internal stakeholders

Professional Services & Training Oversight

• Partner with PSC Trainers to ensure training sessions are effectively coordinated, on schedule, and aligned to district implementation plans; provide day-to-day direction and feedback on execution quality
• Coordinate onboarding, training, and ongoing professional development sessions
• Ensure training completion and alignment with implementation milestones
• Monitor training effectiveness through survey feedback and usage data
• Adjust training and support strategies to drive adoption and impact

Risk Identification & Communication

• Monitor account health using engagement data, usage trends, and feedback
• Identify at-risk accounts early and proactively communicate risks and solutions
• Lead cross-functional efforts to resolve challenges and improve outcomes
• Provide clear recommendations and action plans to stakeholders

Cross-Functional Collaboration

• Drive Growth: Partner with Sales on renewals and expansion opportunities while collaborating with Product and Marketing to share actionable customer insights.
• Ensure Consistency: Follow established workflows and communication cadences across assigned accounts to deliver a reliable, high-quality customer experience.
• Continuous Improvement: Contribute directly to process and customer experience enhancements.

Success Profile

• K–12 Partner: Deeply understands K–12 education systems, district dynamics, and how to support the training, implementation, and adoption of programs.
• Relationship Builder: Skilled at managing multiple accounts and stakeholders simultaneously with excellent communication and relationship-building skills.
• Analytical Thinker: Possesses a data-driven mindset with a proven ability to translate insights into action.

Requirements

• Experience: 5+ years of customer success or account management experience (preferably in EdTech/SaaS) managing a portfolio focused on retention and outcomes.
• Strategic Execution: Skilled in developing strategic account plans and working cross-functionally with Sales, Product, Marketing, and Professional Services.
• Key Skills: High level of organization, familiarity with CRM/CS platforms, and a highly collaborative, self-starter approach.
• Travel: Willingness and ability to travel 30% of the time to support district partnerships in the Western part of the United States.

Our Commitment to Diversity & Inclusion

Really Great Reading is an equal opportunity employer committed to building an inclusive, high-performing workplace that reflects the diverse students, educators, and communities we serve. We believe diverse perspectives strengthen innovation, improve learning outcomes, and advance educational equity nationwide.

All employment decisions are made without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.