Change Manager, Managed Services

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Change Manager, Managed Services. This role is based in India.

About Rimini Street, India, GCC.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.

Position Summary

The Change Manager plays a crucial role in driving changes. This position includes implementing and performing changes with a strategy that combines purpose, precision, and minimal risk. Change managers are the stewards of business change, ensuring that the transformation process is balanced with the stability of the organization's IT systems, providing a sense of security to all stakeholders.

The Change Manager ensures that customer initiatives and projects align with the objectives within the deadline and budget by allocated for each change. They also focus on the changes on the side of the people, including supporting, preparing and equipping people to grasp and use changes to business systems and technology, processes, job roles and more.

Key Responsibilities:

Manage the full change management process across all Oracle EBS modules like Financials, Supply Chain, Procurement, HCM and others Assess the technical and functional changes required for EBS modules, ensuring minimal disruption. Collaborate with functional teams and developers to execute changes to configurations, customizations, and data. Manage and coordinate data fixes and bug resolutions across EBS, ensuring data integrity. Facilitate Change Advisory Board (CAB) meetings to secure approval for EBS related changes. Communicate change plans, timelines, and status updates to mid management, senior leadership, and external customers. Ensure all changes align with EBS best practices, compliance, and governance standards. Provide post implementation reviews to measure the success of EBS changes and improvements. Maintain documentation of all EBS change procedures and provide necessary training to teams. Drive continuous improvement across all EBS modules by identifying areas for optimization and efficiency Excellent communication skills. (Written and Verbal) Coach and conduct trainings to Junior resources as and when required.

Education

• A Bachelor's degree in Business Administration, Information Technology, Organizational Psychology, or a related field.
• Nice to have: Certifications: Professional credentials such as the Certified Change Management Professional (CCMP) or Prosci Change Management Certification. Certifications in ITIL or PMP (Project Management Professional) are also highly valued in the managed services space.

Experience & Skills

Managed Services & IT Background: 5 to 8+ years of professional experience, with specific exposure to IT Service Management (ITSM), Managed Services, or IT outsourcing. Change Management Expertise: At least 3 to 5 years of dedicated organizational change management (OCM) experience, specifically in designing and leading Framework Fluency: Practical, hands-on experience applying established change management methodologies, such as Prosci or ITIL.

• A strong understanding of the process through which people experience a change and the change process.
• Experience with the knowledge of change management, tools, methodologies, and principles.
• Good communication skills, both verbal and written.
• Active listening skills.
• Must be able to articulate messages clearly to multiple audiences.
• Create and maintain strong relationships.
• Influence others to work together towards a common goal.
• Adaptable and flexible, should be able to work in ambiguous situations.
• Finishes and resilient widow propensity to persevere.
• Looking towards a holistic approach.
• Identification skills for the root cause and problem-solving skills.
• Ability to work effectively at each level of an organization.
• Familiar with project management, tools, approaches and phases of the project's lifecycle.
• Change management designation or certification desired.

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• CompanyWe dream big and innovate boldly.

• ColleaguesWe work with extraordinary people who create a culture of mutual respect and collaboration.

• ClientsWe relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

• Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees