Financial Counselor- Behavioral Health

Job Title: Financial Counselor- Behavioral Health Department: Patient Coordination Location: 1381 East Ridge Rd, Suite 5, Rochester, NY 14621 Hours Per Week: 40 Schedule: Full-Time, Day Shift Monday to Friday, (8 am -4:30 pm)

Position Summary: Works with patients to assure that they meet their financial obligations to Rochester Regional Health System.

Key Responsibilities:

• Develop and maintain the co-pay collection process in multiple buildings within Behavioral Health.
• Initiate contact with Patients/Family members at the time of service when self pay balances are not made. Secure payment/payment arrangements.
• Continuously meet with patients to carry out their payment arrangements.
• Monitor patient billing accounts regularly to assess payment compliance.
• Reduce bad debts within assigned areas by goal and objective amounts.
• Assess patient financial information to identify patients that may qualify for Financial Assistance or FHP.
• Complete Financial Assistance applications as needed and collect all necessary financial documentation.
• Work monthly Medicaid report and follow up on identified insurance changes.
• Must work with Financial Case Management team to monitor status of Medicaid pending applicants.
• Acts as a liaison between clinical, physician and Patient Accounting staff.
• Responsible for compiling data for co-pay reporting monthly.
• Researches issues/problems related to cash flow/hospital receivable, developing and implementing plans as needed.
• Interacts regularly with clinical staff regarding patients failing to meet financial obligations.
• Travel between Behavioral Health sites as needed to perform job duties.
• Any other duties as assigned by Front End Coordinator or Behavioral Health Administrator.
• Update billing accounts as needed with new insurance/demographic information.

Desired Attributes:

• High School education
• Continued education in related field

Minimum Qualifications:

• 2 years of relevant experience

Required Licensure/Certification Skills:

• None

Rochester Regional Health System is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$18.00 - $23.00

CITY:

Rochester

POSTAL CODE:

14621

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.