Specialist, Central Collections

Property Name:

Centralized Collections

The Collections Specialist is responsible for ensuring optimal financial performance for a portfolio of properties by managing resident account ledgers, maximizing collections, minimizing bad debt, and maintaining accurate billing practices. The role involves proactive collaboration with onsite team members, diligent follow-up on delinquent accounts, and effective communication with both current and former residents.

Key Responsibilities:

• Collections Management:Actively track, manage, and minimize monthly bad debt to maintain below 2%. Conduct timely follow-ups for first payments, delinquent rents, and late fees. Engage residents proactively to facilitate timely payments, negotiate and set up payment plans when necessary.
• Account Management:Accurately update and maintain resident ledgers, ensuring proper mapping of charges and fees. Audit resident ledgers regularly to verify billing accuracy and compliance. Ensure timely and correct collection of security deposits and application of charges.
• Eviction and Debt Recovery:Generate and distribute demand notices and eviction notices in compliance with company policies and legal requirements. Coordinate eviction filings and court processes through collaboration with legal counsel. Manage accounts sent to debt collection agencies, maintaining communication and updates as needed.
• Financial Move-Out (FMO):Review and approve financial move-outs following Property Manager approval Facilitate post move-out collections and resolve outstanding account balances.
• Dispute Resolution:Professionally handle resident disputes regarding charges, billing accuracy, and account balances. Investigate and resolve disputes promptly, clearly communicating outcomes and next steps to residents.
• Collaboration and Teamwork:Partner effectively with onsite leasing teams, management, and finance teams to streamline processes and achieve financial objectives. Provide training and support to onsite staff on billing and collections best practices.

Performance Metrics:

• Maintain monthly bad debt below 2%.
• Achieve or exceed monthly collections percentage targets.
• Meet or exceed budgeted goals for other income streams.
• Ensure ledger accuracy and compliance with company and legal standards.

Qualifications:

• Experience in multifamily property management or accounts receivable strongly preferred.
• Strong attention to detail and accuracy.
• Excellent communication, negotiation, and conflict resolution skills.
• Ability to prioritize workload, meet deadlines, and effectively collaborate with team members.
• Knowledge of eviction procedures, fair housing regulations, and collections practices preferred.
• Proficiency with property management software (e.g., Yardi, RealPage) highly desirable.