Senior Sales Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana

What you will have an opportunity to do:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana

Position Summary

The Senior Sales Manager is responsible for generating profitable group room and banquet revenue for OKANA Resort & Indoor Waterpark. This position manages an assigned market segment and territory, develops new business, grows existing accounts, and guides opportunities from prospecting through contract execution and turnover. As a senior member of the sales team, this role also serves as a leader, mentor, and strategic partner who models accountability, urgency, collaboration, and exceptional client service.

Essential Duties and Responsibilities

• Meet or exceed assigned quarterly and annual goals for group room revenue, room nights, banquet food and beverage, rental, and total account production.
• Develop and execute a proactive sales plan for the assigned segment, territory, and need periods, with emphasis on new-account acquisition, multi-year opportunities, and repeat business.
• Prospect consistently through research, outbound calls, email, networking, industry events, client appointments, sales missions, site visits, and third-party sourcing platforms.
• Respond to leads and RFPs with speed, accuracy, creativity, and a strong understanding of the client's objectives, budget, decision criteria, and competitive alternatives.
• Prepare proposals, presentations, concessions, and contracts that position the full OKANA experience while protecting rate, profitability, and operational feasibility.
• Conduct site tours that showcase guest rooms, meeting venues, outdoor spaces, dining outlets, waterpark, lagoon, recreation, and resort amenities.
• Negotiate rates, dates, space, food and beverage minimums, concessions, and contract terms within established authority; secure leadership approval when required.
• Maintain an accurate pipeline and document all account activity, traces, correspondence, decision dates, and next steps in the approved sales system.
• Provide reliable weekly and monthly forecasts, production updates, lost-business intelligence, market feedback, and action plans.
• Manage account relationships through regular business reviews, personalized outreach, post-event follow-up, and strategic rebooking efforts.
• Partner with Revenue Management and resort leadership to evaluate opportunities based on total account value, compression, displacement, pattern, seasonality, and ancillary spend.
• Complete organized and timely turnover to Conference Services and remain engaged as appropriate to support successful execution and future business.
• Collaborate with Catering, Conference Services, Reservations, Revenue Management, Marketing, Operations, and Finance to deliver a seamless client experience.
• Represent OKANA professionally at trade shows, networking events, industry functions, familiarization tours, community events, and client entertainment activities.
• Support team prospecting initiatives, sales blitzes, strategic projects, training, and cross-segment coverage as assigned.
• Mentor sales colleagues, share best practices, contribute to strategy discussions, and reinforce a one-team culture.
• Follow all resort policies, brand standards, contracting procedures, response-time expectations, and revenue-management guidelines.
• Perform other duties and special projects as assigned.

What are we looking for?

Performance Expectations

• Consistently achieves established revenue, room-night, activity, conversion, and account-development goals.
• Demonstrates disciplined follow-up, strong organization, accurate forecasting, and ownership of results.
• Balances client needs with OKANA's revenue strategy and long-term business interests.
• Communicates clearly and proactively, escalates risks early, and provides recommended solutions.
• Builds trust across departments and contributes to a positive, respectful, high-performance culture.

Qualifications

• Bachelor's degree in hospitality, business, marketing, communications, or a related field or 5+ years in a full-service hotel or resort.
• Minimum three to five years of hotel, resort, destination, venue, or hospitality sales experience; upscale, full-service, or group-focused experience strongly preferred.
• Demonstrated success meeting sales goals and managing complex group opportunities from qualification through contract.
• Strong knowledge of group sales strategy, hotel operations, meeting and event requirements, contract terms, and total-revenue evaluation.
• Excellent presentation, negotiation, relationship-building, written communication, and closing skills.
• Proficiency with hotel sales and catering systems, CRM platforms, Microsoft Office, and electronic RFP tools; experience with Cvent and Knowland preferred.
• Ability to manage competing priorities, meet deadlines, solve problems independently, and maintain careful attention to detail.
• Established relationships within the assigned market segment or region are a plus.

OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Work Environment and Physical Requirements

This position operates in a fast-paced resort environment and routinely uses standard office equipment. The team member must be able to move throughout the property, conduct extended site tours, attend off-site appointments and industry events, and work a flexible schedule that may include early mornings, evenings, weekends, and holidays based on business needs. Occasional travel is required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.