E-commerce Operations Coordinator

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is a consumer brand serving a luxury audience and operating in a fast-paced environment where operational precision, responsiveness, and high service standards are critical. They are seeking a highly organized professional who can support leadership across multiple operational and administrative priorities while maintaining strong context across ongoing workstreams and ensuring that day-to-day execution reflects the brand’s high standard of care.

LOCATION

Fully Remote | 9 AM - 5 PM EST

ROLE OVERVIEW

The E-commerce Operations Coordinator will support the CEO and CFO across a wide range of operational and administrative functions.

This is not a standard administrative role. The Operations Coordinator will take ownership of processes end-to-end, proactively follow up, solve problems, and keep multiple workstreams moving simultaneously in a fast-paced environment.

The role supports a brand serving a luxury consumer audience and requires someone who can develop a deep understanding of the business, retain context between tasks, and maintain a high standard of care across their work.

KEY RESPONSIBILITIES

ORDER & FULFILLMENT MANAGEMENT

- Monitor and manage the timely fulfillment of customer orders through Shopify and fulfillment partners.

- Shepherd priority and VIP client orders by tracking status, following up with the fulfillment center through Discord, and proactively escalating issues.

- Process order updates, modifications, and subscription changes through Shopify and Recharge.

- Handle shipping issues and file carrier claims as needed.

- Assist with chargeback documentation and resolution.

PROJECT & TASK COORDINATION

- Attend leadership calls and capture action items, owners, and follow-up timelines.

- Proactively follow up with stakeholders on open tasks and deadlines.

- Support new initiatives end-to-end, from researching requirements through coordinating execution.

- Support initiatives such as new marketplace applications, product launches, and regulatory documentation.

- Help set up and manage new systems and tools as the business evolves.

ADMINISTRATIVE & EXECUTIVE SUPPORT

- Manage scheduling and calendar coordination for the CEO and CFO.

- Research and book travel and logistics as needed.

- Capture and enter leads into Capsule CRM, including contacts generated through trade shows.

- Maintain organized digital records, vendor documentation, and process notes.

CUSTOMER & PARTNER COMMUNICATION

- Communicate with fulfillment partners to resolve shipping and order issues.

- Occasionally interact with clients when resolving shipping or order issues.

- Support inbound customer inquiries when directed by the customer service manager.

QUALIFICATIONS

EXPERIENCE

- 3–5 years of experience in operations, project coordination, or administrative roles.

- Experience with Shopify is required.

- Experience with subscription platforms such as Recharge is a plus.

- Familiarity with e-commerce operations, luxury consumer brands, or CPG companies is preferred.

- Experience with ClickUp, Capsule CRM, or similar platforms is a plus.

SKILLS

- Strong proficiency in Google Workspace, including Sheets, Docs, and Drive.

- Exceptional organization with strong attention to detail and follow-through.

- Ability to independently manage multiple priorities.

- Ability to take ownership of processes and proactively follow up on tasks and deadlines.

- Ability to work remotely and adapt to a fast-moving environment.

- Ability to retain context across tasks and workstreams.

- Ability to support occasional client-facing interactions.

WHAT SUCCESS LOOKS LIKE

- Take ownership of tasks and processes without requiring repeated direction.

- Retain important context between weeks and across different workstreams.

- Independently determine the steps required to complete new operational initiatives and carry them through to completion.

- Capture action items and responsibilities during meetings and proactively follow up afterward.

- Keep multiple operational, administrative, and project-related workstreams moving.

- Demonstrate consistent initiative, organization, attention to detail, and follow-through.

APPLICATION PROCESS:

TO BE CONSIDERED FOR THIS ROLE THESE STEPS NEED TO BE FOLLOWED:

- Fill in the application form

- Record a video showcasing your skill sets