Justice Involved Site Manager

Empowering Wellness, Transforming Lives

Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.

As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.

Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.

A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!

Job Summary:

The Justice-Involved Site Manager provides strategic leadership and day-to-day oversight of Serene Health’s Enhanced Care Management (ECM) services for individuals transitioning from incarceration within a single office location. This role directs Lead Care Managers, strengthens custody-to-community care transitions, ensures consistent use of internal policies and workflows, makes data-informed operational decisions, and builds effective partnerships with Medi-Cal managed care plans, correctional facilities, county agencies, health care providers, and community-based organizations.

Duties/Responsibilities:

• Oversee and manage all Justice-Involved staff members across all office locations.
• Direct, organize, and continuously improve justice-involved ECM operations across multiple offices.
• Establish and monitor staffing patterns, program goals, workflows, and performance objectives aligned with Serene Health requirements and applicable contracts.
• Lead regular team meetings to communicate priorities, resolve operational barriers, review member-transition needs, and sustain a high-performance culture.
• Maintain current working knowledge of ECM and Justice-Involved Reentry Initiative guidance and translate relevant changes into operational practice.
• Champion consistent application of internal policies, workflows, escalation pathways, and documentation standards; identify gaps and lead corrective action.
• Partner with Human Resources on recruitment by interviewing candidates and making hiring recommendations for open positions.
• Manage onboarding, orientation, and role-specific training for staff serving justice-involved members.
• Provide regular coaching, case consultation, and structured supervision that reinforces accountability, cultural humility, trauma-informed practice, staff safety, and professional growth.
• Conduct performance reviews, set clear goals, document outcomes, and implement progressive disciplinary action in accordance with organizational policy.
• Coordinate termination processes with Human Resources, ensuring procedural fairness, thorough documentation, and adherence to organizational guidelines.
• Review, approve, and submit payroll accurately and on time; resolve discrepancies and follow applicable wage-and-hour requirements.
• Oversee timely engagement of referred members before or after release, as applicable to the member’s pathway and Serene Health’s assigned scope.
• Ensure care teams support individualized, person-centered transition planning with the member and coordinate warm handoffs from pre-release care management to community-based ECM when applicable.
• Promote continuity of physical health, behavioral health, substance use disorder, pharmacy, dental, social, and other needed services during the transition to the community.
• Ensure each enrolled member has an individualized care plan that is co-created with the member, updated as needs change, and actively monitored for progress and barriers.
• Monitor outreach, engagement, enrollment, care-plan completion, appointment connection, referral follow-through, and transition outcomes; intervene when performance or member safety concerns arise.
• Ensure staff use respectful, non-stigmatizing, strengths-based, culturally responsive, and trauma-informed approaches when serving adults and youth affected by incarceration.
• Oversee quality review, case escalation, incident reporting, and corrective-action processes within the manager’s authority and in coordination with ECM Leadership.
• Serve as the primary site-level liaison among Serene Health ECM, Medi-Cal managed care plans, correctional facilities, county agencies, probation or parole partners when involved in the member’s care, health care providers, and community-based organizations.
• Develop practical referral, information-exchange, release-notification, appointment-linkage, and escalation workflows with partners while protecting member privacy and following applicable organizational requirements.
• Coordinate resolution of barriers involving member identification, referral status, release timing, contact information, benefit access, transportation, medications, durable medical equipment, housing, and other transition needs within the team’s scope.
• Represent Serene Health professionally in partner meetings, implementation workgroups, network convenings, and community collaborative forums.
• Build and maintain a reliable network of reentry resources and facilitate closed-loop referrals without promising services or eligibility that have not been confirmed.
• Ensure accurate, timely, and complete documentation in the designated electronic health record and ancillary systems to support quality care, program oversight, compliance, and reimbursement.
• Extract, analyze, and synthesize productivity, engagement, quality, and transition data to generate actionable management reports.
• Use caseload metrics, referral trends, release timelines, outreach results, care-plan status, and outcome indicators to set priorities, allocate resources, and identify improvement opportunities.
• Establish and track key performance indicators for team productivity, member engagement, warm handoffs, documentation timeliness, care-plan completion, referral closure, and program compliance; present findings to leadership.
• Protect the confidentiality and integrity of member information and ensure staff follow approved data-sharing and record-management processes.
• Performs other duties as assigned.

Education and Experience:

• Bachelor’s degree from an accredited college or university required; an equivalent combination of education and relevant experience may be considered.
• Minimum of seven years of progressive experience in a health care, care management, behavioral health, social services, reentry, or closely related setting.
• Demonstrated experience managing or supervising multidisciplinary care teams.
• Demonstrated professional experience serving justice-involved adults and/or youth and coordinating reentry-related health or social services.
• Experience collaborating with correctional facilities, Medi-Cal managed care plans, county agencies, behavioral health systems, and community-based organizations strongly preferred.

Required Skills/Abilities:

• Working knowledge of social determinants of health and the barriers that can affect health, engagement, and stability during reentry.
• Ability to lead person-centered, trauma-informed, culturally responsive, recovery-oriented, and non-stigmatizing services.
• Demonstrated cultural humility and ability to work effectively with diverse populations and communities.
• Strong knowledge of care coordination, transition planning, multidisciplinary case review, closed-loop referral practices, quality improvement, and operational compliance.
• Bilingual in English and Spanish preferred.
• Strong proficiency in Microsoft Office Suite and internet-based applications.
• Skill in navigating multiple electronic health record systems while maintaining data integrity and accuracy.
• Excellent verbal, written, and interpersonal communication skills, including the ability to engage staff, members, executive leaders, health plan representatives, correctional partners, and community stakeholders.
• Strong analytical and data-informed decision-making skills, with the ability to interpret complex information, identify trends, and translate findings into measurable operational improvements.
• Ability to implement and continuously refine internal policies and workflows while supporting consistent adoption across the site team.
• Exceptional judgment, organization, and prioritization skills in a fast-paced environment with time-sensitive member transitions.

Physical Requirements:

• Willingness and ability to travel to Serene Health offices and partner locations for oversight, training, meetings, and care-transition coordination.
• Ability to follow site-specific safety, security, identification, and clearance procedures when entering partner or correctional settings, where applicable.
• Ability to remain seated at a desk and work at a computer for extended periods.
• Ability to lift up to 10 pounds occasionally.

Pay range

$76,000—$105,000 USD

Benefits

Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:

Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.

Short & Long-Term Disability Benefits: Protection when you need it most.

Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.

Flexible Spending Accounts: Manage your finances with flexibility.

Employee Assistance Program (EAP): Support when life throws challenges your way.

401(K): Building your financial future with us. Effective after 1 year of employment.

Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.

Paid Holidays: Quality time to enjoy celebrations.

Employee Referral Program: Share the opportunities and reap the rewards.

Company Discount Program: Enjoy savings on everyday expenses and memberships.

Equal Employment Opportunity

Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.

Pre-Employment

Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.