Manager of Clinical Operations and Quality - RN Required

About Sevaro

Sevaro is redefining neurology care through cutting-edge technology, data, and AI-driven innovation. As a leading provider of tele-neurology services, we partner with hospitals nationwide to deliver immediate, expert stroke and neurological care.

We are a mission-driven, high-growth company leveraging automation, data intelligence, and emerging technologies to improve outcomes, expand access, and transform how care is delivered.

POSITION OVERVIEW

The Manager of Clinical Operations & Quality plays a critical role in supporting and optimizing Sevaro’s telehealth programs nationwide. Reporting to the Director of Clinical Operations & Quality, this individual will lead implementation initiatives, drive quality improvement efforts, and support the ongoing operational success of both new and existing hospital partners.

This role requires a highly organized, relationship-driven professional who thrives in a fast-paced healthcare environment and is passionate about improving stroke and neurological care delivery through innovation, collaboration, and operational excellence.

KEY RESPONSIBILITIES

TELEHEALTH PROGRAM IMPLEMENTATIONS

- Lead and manage telehealth implementation projects from kickoff through go-live.

- Develop and maintain project plans, timelines, workflows, and implementation documentation.

- Coordinate communication between internal teams and hospital stakeholders to ensure successful execution.

- Manage multiple implementation projects simultaneously while meeting deadlines and operational goals.

- Coordinate onsite implementation and training visits with hospital partners as needed.

- Support operational collaboration with physician recruitment, credentialing, and licensing teams when applicable.

QUALITY IMPROVEMENT & CLINICAL OPERATIONS

- Monitor clinical quality metrics and maintain accurate, complete case documentation with timely clinician follow-up as needed.

- Identify and communicate operational issues to hospital partners in a timely manner.

- Review thrombolytic cases, identify process improvement opportunities, and initiate root cause analysis for performance outliers.

- Manage documentation requests from hospital partners and coordinate provider follow-up promptly.

- Escalate hospital concerns, case reviews, or operational issues appropriately for physician leadership review.

- Collaborate regularly with physician leads regarding ongoing quality initiatives and operational concerns.

- Prepare and report stroke quality metrics by site, provider, and organizational trends on a recurring basis.

- Participate in hospital stroke committee meetings and educational sessions.

- Coordinate educational lectures, mock drills, and Sevaro training initiatives.

- Assist in the development and maintenance of clinical workflows, protocols, and best practice guidelines.

- Support pre-implementation meetings and onboarding activities for new hospital partners.

- Review stroke alert workflows, protocols, and order sets for quality improvement opportunities.

- Contribute to clinical accreditation maintenance by ensuring workflows, documentation, and quality processes meet applicable standards.

- Fulfill on-call responsibilities as assigned to ensure continuity of operational support.

CLINICIAN & HOSPITAL PARTNERSHIP MANAGEMENT

- Serve as a primary operational contact for Sevaro clinicians, addressing questions, concerns, and operational needs with appropriate escalation.

- Foster strong clinician relationships through responsive communication and operational support.

- Own the day-to-day operational relationship with hospital partners from implementation through ongoing program management.

- Coordinate onsite quality visits and service expansion initiatives.

- Collaborate with hospital leadership and clinical teams to optimize telehealth workflows and patient care outcomes.

- Provide educational resources and operational support to ensure successful program utilization.

QUALIFICATIONS

- Active RN License required.

- Bachelor’s degree in Nursing, Healthcare Administration, or a related clinical field.

- Minimum 3+ years of experience in clinical operations or healthcare quality management, preferably within a stroke or neurology program.

- Minimum 2 years of demonstrated leadership or supervisory experience, with direct oversight of clinical or operational staff.

- Strong analytical, organizational, and communication skills with a proven ability to translate data into actionable improvement strategies.

- Ability to thrive in a fast-paced, fully remote work environment with a high degree of self-direction and professional accountability.

Preferred

- Master’s degree in Nursing, Healthcare Administration, or a related field.

- Experience with Joint Commission accreditation processes, including survey preparedness and gap analysis.

- Experience with clinical accreditation processes and quality standards.

- Familiarity with telehealth workflows, teleneurology programs, and clinical documentation standards.

- Project management experience, including leading cross-functional or multi-site initiatives.

- Comfort with emerging healthcare technologies, including collaborative platforms and data analytics tools.

WHAT WE OFFER

- Competitive compensation

- Medical, dental, and vision insurance

- Short-term disability coverage

- PTO and company-paid holidays

- Fully remote work environment

- Technology equipment provided

- Opportunity to work alongside a physician-led leadership team focused on innovation and improving neurological care nationwide.

- Collaborative, mission-driven culture focused on patient outcomes and operational excellence