Sr Technical Support Consultant

P3- Sr Technical Support Consultant for Paragon Patient Accounting team.

Job Profile:

Responsibilities

• Document issues and customer requests, following standard operating procedures and meeting SLAs.
• Explain and demonstrate application issues to product development teams and convey customer
• Develop training content for customers and support team members.
• Write and execute Structured Query Language (SQL)
• Work Revenue Cycle issues, Patient Accounting, and claims.

A successful candidate would possess the following qualities:

• Accountable with strong desire and determination to resolve complex issues with the ability to prioritize and recognize the impact of the issue on revenue cycle.
• Solid analytical, research, and time-management skills with great attention to detail.
• Excellent verbal and written skills interacting with development teams and clients.
• Self-driven and a fast learner in a demanding environment.
• Strong customer support skills with demonstrated ability to effectively deal with escalated customer concerns.

Qualifications

Academic and Professional Qualifications:

• Bachelor/MBA Finance or master’s degree in commerce or health care admissions and financials.

Mandate Experience

Minimum of 5 years relevant working experience in US revenue cycle/Claims Management. US Accounting experience would be good to have.

Working Arrangements:

• Shift Timings: 6.30 PM - 3.30 AM IST (Fixed Shift)
• Able and willing to work after-hours, on-call and/or holidays