Support Specialist

Job Description Core responsibilities of the position include, but are not limited to, the following: Competencies: • Action Oriented • Approachability • Customer Focus • Communicative • Strong Listening Skills • Patience • Peer Relationships • Technical Oriented and Adaptability • Time Management

Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Advanced understanding of AI agent and chatbot creation using RAG methodology to further enhance the implementation of chatbots for FA2 and Prosoft

• Technical phone support to customers.

• Learning, understanding, implementing and training on FA2 and Prosoft. • Identification and communication of additional revenue streams/opportunities. • Providing regular and timely status reports and progress of assigned work to the Manager of Support Services. • 2 + years' experience in technical environment and/or customer service fields desired. • Excellent interpersonal, written, and oral communication skills. • Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objections and resolve problems. • Strong work ethic and self-starter, ability to work independently and as a team player. • Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment. • Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone. • Payroll and AP knowledge preferred. • Accounting knowledge will set a candidate apart. • Strong analytical and problem-solving skills

Salary range: $65,000 - $75,000 USD per year.