UAC Analyst - Junior

Company Overview

Spry Methods is a proven provider of mission-focused technology, cybersecurity, and program management solutions supporting critical Federal missions. We specialize in delivering integrated, high-impact solutions across cyber operations, enterprise resource management, and mission support services. Our culture emphasizes collaboration, accountability, and innovation - empowering our teams to deliver meaningful outcomes in complex, high-security environments.

Who We're Looking For (Position Overview)

What Your Day-To-Day Looks Like (Position Responsibilities)

• Collect, validate, and maintain operational data from call center systems, ITSM platforms, and workforce management tools.
• Develop and maintain reports, dashboards, and scorecards that provide visibility into key performance metrics, service levels, customer satisfaction, and operational trends.
• Monitor performance data, identify trends and anomalies, and provide actionable insights to program leadership and stakeholders.
• Prepare recurring and ad hoc reports, briefings, and customer-facing deliverables that support operational decision-making.
• Support continuous improvement initiatives through data analysis, performance reporting, and process documentation.
• Maintain reporting templates, dashboards, data dictionaries, and supporting documentation to ensure consistency and data integrity.
• Partner with supervisors and operational teams to validate data, resolve discrepancies, and improve reporting quality.
• Support workforce management reporting, including staffing analysis, schedule adherence, and attendance tracking.
• Respond to stakeholder data requests by delivering accurate, timely, and well-organized analytical products.
• Maintain organized data repositories and reporting assets in accordance with program and contractual requirements.
• Participate in program reviews, operational meetings, and analytical working sessions to support data-driven decision-making and continuous learning.

What You Need to Succeed (Minimum Requirements)

• Active Public Trust or ability to obtain and maintain a U.S. Government Public Trust.
• U.S. Citizenship or lawful permanent residency (Green Card) in accordance with customer requirements.
• Bachelor’s degree in Data Analytics, Business Administration, Information Technology, Statistics, Mathematics, or a related field; equivalent experience may be substituted for a degree.
• Minimum of one (1) year of experience in data analysis, business intelligence, reporting, or operations support.
• Experience collecting, organizing, analyzing, and presenting data in a clear, accurate, and meaningful manner.
• Familiarity with reporting tools, dashboards, and data visualization platforms.
• Strong written and verbal communication skills with the ability to translate data into actionable insights for technical and non-technical audiences.
• Proficiency in Microsoft Excel, including pivot tables, formulas, sorting, filtering, and chart creation.Familiarity with data visualization tools such as Power BI, Tableau, or similar platforms.
• Experience working with ITSM tools such as ServiceNow, Remedy, or comparable ticketing and workflow management systems.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Excel, and Outlook, as well as Microsoft Teams and SharePoint.
• Strong attention to detail and commitment to data accuracy, quality, and consistency.Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong collaboration skills and the ability to work effectively with program leadership, operational teams, and senior analysts.
• Ability to obtain and maintain any required customer security clearance.

Ideally, You Also Have (Preferred Qualifications)

• Active Secret clearance or higher.
• Basic proficiency in SQL or other data query languages used to extract and analyze operational data.
• ITIL Foundation certification or familiarity with IT service management principles and SLA-driven environments.
• Knowledge of data governance practices, including data quality standards, data dictionaries, and reporting documentation.
• Familiarity with federal IT governance and compliance frameworks such as FITARA, FedRAMP, and NIST.
• Understanding of basic statistical analysis concepts and their application to performance reporting and operational metrics.
• Experience with project and task management tools such as Microsoft Project, Jira, Smartsheet, or similar platforms.
• Lean Six Sigma White Belt certification or familiarity with process improvement methodologies.
• CompTIA A+ or other entry-level IT certifications.
• Experience developing SOPs, reporting documentation, knowledge articles, or other operational support materials.