Head of People Operations (Canada)

CSC Generation is the AI-native holding company re-engineering omnichannel retail. We acquire iconic brands and transform them with Genesis, our operating platform combining a Data Fabric, Automation Engine, proprietary tools, and shared services to modernize operations, elevate customer experience, and expand margins. With $1B+ in revenue across 13 brands, our portfolio includes Sur La Table, Backcountry, One Kings Lane, and others that serve as real-world innovation labs.

Reports to: Chief Administrative Officer

Location Preference: Toronto

About the Role

What You'll Do

• Design and build an AI-native HR function: create systems that use AI to continuously improve workforce planning, performance management, and talent development.
• Architect intelligent talent infrastructure: develop capabilities including AI- driven skills mapping, internal mobility systems, and dynamic compensation modeling.
• Deploy AI across the employee lifecycle: integrate AI and automation into onboarding, performance management, and organizational design.
• Translate AI capability into business outcomes: identify high-leverage opportunities where AI can improve decision quality, organizational speed, and workforce effectiveness.
• Lead and develop the People Operations team: foster a culture of experimentation, ownership, and operational excellence across a high-performing HR function.

Required Qualifications

• 5+ years building or leading HR systems in high-growth or technology organizations, including at least 2 years in a senior leadership capacity.
• Demonstrated track record of using AI to meaningfully redesign people processes — recruiting, workforce analytics, knowledge management, or operational workflows.
• Technical fluency with modern AI and automation tools, including building or orchestrating LLM- powered workflows and integrating systems across an enterprise stack.
• Proven ability to design scalable systems, run structured experiments, and translate ambiguous organizational problems into working solutions.
• STEM degree or equivalent experience in a technically rigorous environment.

Why Join

• Executive Access: Work directly with the CAO and senior leadership to solve real organizational problems and shape people strategy at the portfolio level.
• AI-First Skill Building: Get hands-on with the most advanced AI tools in market — from automation to LLM-powered workflows — and build a modern skill set that sets you apart.
• Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands.
• Competitive Benefits: Comprehensive benefits including paid time off, RRSP match, group benefits, and employee discounts across portfolio brands.

Interview Process

• Recruiter Screen: A conversation with our recruiting team to cover your background, the role, and mutual fit.
• Take Home Project
• Technical Discussion & Submission Debrief
• Virtual Interview Rounds: Focused discussion with the hiring manager & deeper conversations with executives. Expect 2-3 rounds.
• In-Person Interview: A final on-site visit at one of our offices.
• Reference Checks: Conducted in parallel with the final stages.
• Offer: We move quickly for the right candidate.

Please Note

• Part of our interview process is a mandatory in-person interview with someone on our team prior to an offer. Candidates that are unwilling or unable to meet for an in-person interview will be removed from consideration immediately.

CSC Generation is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

The CSC Generation family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact [email protected].

For Ontario applicants, please note that this posting is for an existing vacancy.

CSC Generation will conduct an exhaustive background check including verifying dates of employment directly with your former employer.