1st/2nd Line Desktop Support Engineer

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a 1st/2nd Line Desktop Support Engineer to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Job Overview:

We are urgently seeking an enthusiastic IT professional to join our technical services team for an international client. This role is for a 1st Line Support Engineer who will be responsible for resolving technical issues and providing support across various hardware and software platforms.

Key Responsibilities:

• Resolve laptop/desktop and networking issues, liaising with users when necessary.
• Provide support and maintenance for application software.
• Assist in the technical implementation of PC hardware applications for user environments.
• Ensure that software/hardware implementations adhere to change control guidelines, procedures, and methodologies.
• Handle incident and service request resolution, including hardware component changes.
• Support incidents and service support requests from other groups, including distributed servers and printers.
• Perform equipment maintenance and hardware repairs.
• Manage installation, moves, additions, changes, and disposal (IMACD) services.

Key Duties:

• Installation: Deliver ready-to-use computers, install hardware, perform software license migration, conduct performance tests, and obtain user approval.
• Move: Disconnect and pack equipment for transport, reconnect and start up equipment at destination locations.
• Change: Perform equipment changes and conduct performance tests to ensure functionality.
• Maintenance and Repair: Perform software updates, hardware changes (mouse, screen, keyboard, dock station, etc.), and compatibility reviews.

1. Helpdesk/Desktop Support experience.
2. Proficiency in MS Windows.
3. Ability to meet targets and SLAs.
4. Strong knowledge of laptop and desktop hardware/software.
5. Networking knowledge.
6. Experience with hardware/software recovery, updating, and installation.
7. Ability to perform Windows installations.
8. Strong communication skills.
9. Excellent organizational skills and attention to detail.
10. Dutch language skills are required.