Associate IT Customer Support

Title:

Associate IT Customer Support

Provide technical support to organizations internal users of desktop applications and hardware. Answer questions related to procedures, transactions, system status, interacting with network services and application developers in order to restore service, usability, and identify problems. Under general supervision, assists in monitoring, responding, configuring, installing, and repairing hardware and software problems according to established procedures. Skills are typically through a high school diploma or equivalent and 3+ years of experience.