Registration Coordinator, TSC

The Surgical Clinic (TSC) is Middle Tennessee’s premier multi-specialty surgical practice, dedicated to utilizing the latest medical technology while prioritizing patient care, convenience, and satisfaction. With over 40 surgeons, our patient-focused clinics are conveniently located, providing access to advanced surgical procedures close to home.

Why Join Us? At The Surgical Clinic (TSC), we believe that our people are the heart of our success. As Middle Tennessee’s premier multi-specialty surgical practice, we are committed to fostering a supportive, collaborative, and innovative workplace where every team member can thrive.

Job Description:

The Registration Coordinator position provides medical office support including check-in and some check out functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, payments, and schedules internal appointments, etc.

ESSENTIAL FUNCTIONS:

• Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/department
• Follows policy and procedures outlined by management to ensure standardization of processes across all clinics.
• Conducts patient check-in, following policy and procedures.
• Properly tracks patients in EMR for next location and ensures patients are not missed.
• Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Medical Record (EMR) Including all paper/electronic documents.
• Verify and update patient demographics.
• Scan documents into Electronic Health Record
• Collect patient photographs, scan insurance cards (and notify insurance auth coordinators), and documents/obtains signatures on necessary forms as needed.
• Ensures eligible patients have proper distress screening.
• Ensure accurate and timely completion of all MIPS Merit-based Incentive Payment System) requirements for providers.
• Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit, petty cash reconciliation, and sign in sheets.
• Ensures canceled/no show and missed appointments are followed up and properly documented.
• Schedules internal patient appointments and makes walk-in appointments, i.e., Nurse triage.
• Demonstrates excellent customer service. Responds promptly to patient, physician, manager, clinic, and other department requests.
• Distribute outbound correspondence, including dictated notes and letters to referring offices.
• Communicates to other staff members using Instant Messaging System
• Scans documents into Electronic Medical Record
• Ability to travel/float to other clinics for business needs.
• Maintain and ensure confidentiality of patient information.
• Adheres to all Surgical Division policies and procedures.
• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• Strong knowledge of front office operations, including patient registration, scheduling, insurance verification, and payment collection.
• Excellent customer service and communication skills to assist patients, providers, and staff in a professional and courteous manner.
• Strong attention to detail and organizational skills to ensure accurate data entry, documentation, and patient tracking.
• Proficiency in Electronic Medical Record (EMR), practice management systems, and basic Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment while maintaining confidentiality and compliance with HIPAA standards.

EDUCATION & EXPERIENCE:

• High school graduate or equivalent with GED
• 2 years of previous professional office experience is required.
• Computer skills including Windows file management and MS Office, and e-mail experience is preferred.
• Good verbal, listening, and written communication skills.
• Ability to work productively and effectively in a fast-paced environment.
• Strong organizational skills and attention to detail
• Excellent customer service skills

OOCUPATIONAL RISK CATEGORY:

PHYSICAL REQUIREMENTS:

• Able to travel to clinics when necessary.
• Able to lift 25 pounds.

Job Title:

Physical Activity Required

Amount of time

None

Less than 1/3 (Occasionally)

1/3 to 2/3 (Frequently)

More than 2/3 (Regularly)

Standing

Walking

Sitting

Fingering or manual dexterity

Repetitive finger motion

Lifting or exerting force

Up to 10 pounds

Up to 25 pounds

Up to 50 pounds

Up to 100 pounds

Over 100 pounds

Reaching or stretching

Climbing or balancing

Crouching or stooping

Speaking

Hearing

Seeing (with correction)