Senior Analyst - Claims Service

Company:

Mercer

Description:

Marsh is seeking candidates for the following position based in the Pune office.

Senior Specialist - Claims Services (C2)

What can you expect:

• Excellent exposure to complex & diverse claims handling.
• Opportunity to enhance Claims knowledge and understanding & build on client management skills.

• Experience and explore change initiatives as teams are undergoing migration
• Exposure to people management.

• As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role.

• Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to handle the claim processing with limited support.

We will count on you to:

• Client Service Management
• Bordereau reconciliation, Claim investigation and preparation for submission to markets and recording same on system.
• Submission of Claim Advices and Collections to the market. Monitoring responses from Carriers and XCS and follow up as necessary.
• Liaison with TPAs, Carriers, XCS & Internal Stakeholders
• Liaise with client to resolve all queries which may delay in paying funds on time.
• Provide ideas and suggestions for improving working methods taking into account client and member experience, where appropriate implement and document to line manager for adoption across the business.
• Provide support and technical expertise in delivering ad-hoc client requests.
• Compliance, Regulatory and Procedural Responsibilities
• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
• Appropriate usage of Marsh Speciality's systems to monitor, record and retain information
• Demonstrate clear understanding of regulatory requirements
• Proactively ensures compliance with regulatory and risks framework
• Adheres to policies, guidelines and operating procedures
• Keeps own knowledge and expertise up to date and relevant
• Identifies and evaluates risks appropriately. Recognises how own actions impact on compliance

What you need to have:

• 3+ years of work experience in Insurance Claims handling
• Graduate in any stream
• Understanding of Insurance Broking business of Marsh and terminologies
• Know-how of markets/legislations/regulators/procedures governing our business
• Technical aptitude, analytical skills and ability to acquire subject matter expertise on existing and new processes
• Upto date on recent developments and happenings impacting our business
• Extremely Good written and verbal communication skills
• Ability to prioritise and organise tasks, work within stiff timelines
• Ability to work independently and as part of the team
• Demonstrate confidence in talking to clients, stakeholders or colleagues both in spoken and written communication.
• Willing to go the extra mile in order to achieve the best possible outcome
• Positive attitude to change and willingness to embrace the advantages

What makes you stand out:

• CII certification
• Post-Graduation/Certificate Courses in Insurance
• Experience on handling Insurance claims

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.