Residential Worker/Shelter Support Line

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

JOB PURPOSE:

The Shelter Support Line Prevention and Diversion Worker (SSL) /Residential Worker provides general information, books shelter beds, and provides confidential shelter options for those that have lost housing and individuals or families who are at imminent risk of becoming homeless.

CHARACTERISTIC JOB DUTIES:

The incumbent is responsible for the following range of job duties characteristic, or typical of the job class:

• Answer the SSL phone and complete callbacks
• Implements diversion strategies to prevent homelessness
• Accurately fill out intake forms
• Liaises with referral sources and other external agencies as needed (e.g., child protection services, police, community organizations)
• Regularly communicates with emergency shelters (daily), housing navigator, landlords, and service providers
• Complete daily and monthly spreadsheets and reports
• Make appropriate referrals
• Liaison with hotel/motels
• Monitors the activities of the clients/residents and maintains availability for personal, practical and morale support; may include providing safe storage and recording of prescribed medications
• Accurately records day-to-day happenings using appropriate methods; maintains logbooks and completes occurrence reports
• Coordinates client care relating to security issues; doing bed checks
• May carry out inspection/security checks of property and grounds in accordance with policies and procedures
• Handles the admission, orientation and evaluation of clients’ understanding of rules; ensures ongoing enforcement of policies, which may include client discipline
• May serve as Receptionist for Shelter
• May prepare or provide simple meals for clients/residents
• Provide follow up and supports to clients accessing SSL options and resources
• Maintain office equipment
• Ongoing training and continuous learning
• Performs other duties as assigned

MINIMUM EDUCATION LEVEL ATTAINED:

• The successful job applicant will have completed high school, plus specialized courses of up to six (6) months (Addictions Facilities).

NOTE: An alternative level of education and experience may be acceptable.

SPECIAL LICENSES, DIPLOMAS, CERTIFICATIONS OR REQUIREMENTS:

The successful applicant will hold/have:

• Knowledge of Microsoft Office 365 and be comfortable working with, and developing, Spreadsheets using Excel
• Be familiar with housing supports on PEI
• Be knowledgeable of the regions, counties, and rural areas of PEI
• **See Precautionary Measures**

MINIMUM PRIOR RELATED EXPERIENCE:

• The incumbent must have the following experience before hire:
• More than three months but less than one year of prior related experience, including, experience with frontline work in a social service setting.

PHYSICAL EFFORT/DEXTERITY REQUIRED:

• The performance of the job requires moderate amounts of keyboarding and performing walk abouts.

CONCENTRATION REQUIRED:

• The performance of the job requires continuously monitoring the environment, monitoring security cameras and attentiveness when interacting with clients and recording information.

RESPONSIBILITY FOR FINANCIAL RESOURCES:

The incumbent’s responsibility for Financial Resources:

• The incumbent is involved in minor financial matters regularly, or on a relief basis, or has responsibility for the wise use of his/her own resources. He/She may be authorized to spend, disburse, or collect small amounts of cash. The incumbent has very little input into the annual budget.

RESPONSIBILITY FOR HUMAN RESOURCES:

The incumbent’s responsibility for Human Resources:

• The incumbent is responsible for his/her own time and effort only. He/She may demonstrate work methods to new employees, volunteers and/or students.

WORK ENVIRONMENT:

• The incumbent’s work environment is typically in a shelter and/or in treatment facilities.

The incumbent will work under the following disagreeable conditions:

• Dealing with angry people
• Abusive people
• Verbal abuse
• Isolation
• Work schedule affecting lifestyle

The incumbent may have little to no travel required. The incumbent will work 12 hr shifts.

EXPOSURE TO HAZARDS:

The job incumbent may be exposed to the risk of minor to moderate injury or illnesses due to:

• Physical attacks by others
• Exposure to infectious diseases
• Exposure to bodily fluids
• Sharp objects
• Other dangerous situations

PRECAUTIONARY MEASURES:

The incumbent must take the following precautionary measures (in addition to health and safety rules):

• Universal precautions
• Immunization for Hepatitis B
• Vaccination against Tuberculosis
• Current Certification in First Aid/CPR
• Criminal Police Investigation Check (CPIC)
• Non-violent Crisis intervention training

Wage $22-25 Depending on Experience

This is a permanent full-time position

Compensation:

The target hiring range for this position is $18.30 to $22.87 with a maximum of $27.44.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.