Program Specialist, Workplace Strategy (Mandarin Speaker)

The Corporate Services Policy and Planning team focuses on policy development, research, strategic planning, data analytics and program management. We support the business by elevating and creating unique employee and corporate service experiences, specifically our operational teams. Our team focuses on implementing industry knowledge across our global portfolio, providing specialist advice and business partnerships on multiple projects and innovative ideas. This role will help provide focused support on strategic programmes related to the corporate services and the employee experience, specifically programs related to workplace services, real estate, catering services, physical security, and others.

• Policy Research, Analysis & Evaluation: Conduct research, evaluation and analysis of policies, regulations and legislation relevant to workplace programme requirements; identify gaps and challenges and propose targeted solutions.
• Policy Development: Support the creation of data and evidence-based policies, guidelines and initiatives to address workplace programme challenges, drive innovation, enhance customer satisfaction, and align with programme requirements and forward-looking industry practices.
• Strategic Planning: Support regional teams in developing strategic plans and frameworks to deliver policy initiatives and interventions with measurable success outcomes.
• Business Partnership & Stakeholder Engagement: Engage, consult and partner cross-functionally with business teams to co-create and propose systemic, sustainable solutions.
• Data Management, Monitoring & Evaluation: Leverage data analysis, insights and before/after models to measure programme success and support development; establish monitoring and evaluation mechanisms to assess policy and intervention impact.
• Consultation & Collaboration: Provide expertise, support and guidance to stakeholders, operation teams and business leaders; leverage industry expertise and resources to propose actionable solutions.
• Project Management: Plan, execute, evaluate and govern cross-functional projects and programs end-to-end.
• Performance Monitoring & Reporting: Establish performance metrics and benchmarks for COE activities; track progress, measure outcomes and prepare management reports.
• Change Management: Lead change and transformation initiatives; provide guidance, support and training to relevant teams.

Minimum Qualification(s): - Bachelor’s degree (BA) or equivalent professional experience. - Demonstrated strategic mindset with thought leadership capabilities. - Strong communication, organizational, analytical and problem-solving skills, with proven leadership experience in diverse and multicultural environments. - Strong project and program management experience, with a track record of delivering for global internal/external audiences within a matrixed organizational structure. - Full professional proficiency in both English and Mandarin, as the role will collaborate closely with the R&D stakeholders based in China. - Proficiency in MS Office applications (Word, PowerPoint, Excel, Project). - Willingness to travel internationally when required.

Preferred Qualification(s): - Professional experience in workplace operations, real estate, administration, consulting, general business management or related fields. - Demonstrated ability to drive growth and deliver innovative solutions, with an open mindset toward change and challenges. - Prior experience in people and vendor management.