Strategic Account Manager, Fashion (TikTok Shop, Malaysia)

About the team: The Fashion team drives growth in one of Malaysia’s fastest-growing industries, partnering with leading brands and sellers to create seamless and engaging shopping experiences on TikTok Shop. If you’re results-driven, passionate about building strong partnerships, and excited by innovation, join us in shaping the future of fashion e-commerce.

Responsibilities: - Acquire and incubate brands, principals, distributors and key merchants that contribute meaningful GMV growth within Fashion. - Build and maintain strong relationships with merchants, negotiate commercial plans and secure best deals based on campaign priorities and seasonality - Identify growth opportunities for merchants through assortment expansion, pricing strategy, content, livestream and affiliate levers, while building JBPs - Manage seller performance and service quality, including cancellation rate, return rate, shipping lead time and customer experience to improve conversion - Manage mid and long-tail sellers through scalable incubation programs, seller communications and performance management tools - Develop and execute category or sub-category growth plans with clear actions across traffic, assortment, content and monetisation levers - Support internal business reviews, merchant pitches and commercial presentations using Excel and PowerPoint - Collaborate cross-functionally with campaign, creator, ads and operations teams to drive category growth targets

Minimum Qualifications: - Bachelor degree, able to speak both English & Bahasa Malay fluently & proficiently, familiar with TikTok; - With passion for ecommerce and seller operations work; with practical experience in community management; with a good understanding of eCommerce business and campaigns; - Logical and organized communication, good teamwork spirit, empathetic; strong executive sense, and responsibility. - Experienced in customer service, account management role and self-owned business before are preferable

Preferred Qualifications - Direct experience in Fashion category - Strong understanding of Fashion industry landscape, consumer trends, and competitive environment - Proficient in Excel and PowerPoint, data driven