TikTok Commerce - Marketplace Operation (Multiple Positions)

About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

About the Team Our team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey!

Responsibilities Make data-driven recommendations to leadership to improve traffic efficiency and transaction performance across consumer pre-sales, optimizing conversion rates and increasing gross merchandise value on the platform. Perform in-depth analysis to gather insights on user behaviors, motivations and trends during the pre-purchase and decision-making transaction stages. Conduct benchmarking and competitive data analysis and translate insights into strategies to improve user experience, conversion paths, and product recommendation logic. Define key metrics to monitor and measure the effectiveness of initiatives, identify opportunities for improvement, and develop strategies to optimize the user experience and e-commerce transaction flow. Prepare reports to leadership summarizing key findings, delivering actionable recommendations, and facilitating decision-making. Collaborate closely with product managers and cross-functional partners to ensure strategic alignment and sustainable business growth. Mentor junior-level team members.

Qualifications Must have a Master’s degree or foreign equivalent degree in Business Administration, Economics, Marketing, Communications, Analytics (any), Statistics, or a related field, and 2 years of related work experience; OR a Bachelor’s degree or foreign equivalent degree in Business Administration, Economics, Marketing, Communications, Analytics (any), Statistics, or a related field, and 5 years of post-bachelor’s, progressive related work experience.

Of the required experience, must have 2 years of experience in each of the following: Conducting user research, competitor analysis, and market science analysis, including interviewing customers, gathering survey questionnaires, and designing UX surveys to validate and analyze customers' needs and transforming them into product requirements; Designing A/B test to run experiment and confirm the potential impact of a new product feature and designing business value metrics to track feature performance; Analyzing data related to user behavior, model performance, and revenue impact to identify potential improvement of a product, and designing user adoption funnel to detect user journey frictions; and Presenting product or project strategy, timeline, and status documents to leadership and stakeholders.

Travel Requirement: International travel required up to 5%.

Employer: TT Commerce & Global Services LLC Type: Full time, 40 hours/week Location: Bellevue, WA Salary Range: $141544 - $198360 per year

To Apply, click the apply button below. Contact [email protected] if you have difficulty submitting resume through the website.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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