TikTok Shop - Head of Listing Quality - US

E-commerce’s Governance and Experience (GNE) organization is dedicated to building a safe, sustainable, and high-trust marketplace where every customer enjoys a seamless purchase experience.

Responsibilities: - Lead listing quality governance strategy and operations for the TikTok US market, covering listing quality standards, listing content quality, listing accuracy, product information quality, and seller listing experience. - Develop and continuously improve scalable listing quality frameworks, processes, and controls to support buyer experience, seller experience, platform trust, and business growth. - Oversee key and emerging listing quality issues, define quality priorities, and drive practical solutions across listing creation, review, discovery, and distribution scenarios. - Partner with Product, Algorithm, Search and Recommendation, Marketing, Category, Seller Experience, and Operations teams to identify listing quality gaps and build effective platform-level solutions. - Manage, coach, and develop a listing quality team, setting clear goals, building team capabilities, driving execution excellence, and fostering a high-performance culture. - Provide subject matter expertise on US listing quality expectations and translate product, seller, buyer, and business needs into practical guidance, governance mechanisms, and scalable operating models.

Minimum Qualification(s) - Bachelor's degree or above, or equivalent practical experience. - 7+ years of experience in e-Commerce marketplace governance, listing quality, content quality, product operations, trust and safety, seller governance, risk management, or related fields. - People management experience, with the ability to lead, coach, and develop high-performing teams. - Strong understanding of listing quality topics, including product information quality, content quality, title and image quality, category and attribute quality, pricing presentation, and listing review. - Strong cross-functional collaboration, analytical problem-solving, and stakeholder management skills. - Ability to translate quality standards, buyer and seller experience requirements, and business needs into scalable operational processes and platform controls.

Preferred Qualification(s) - Experience supporting US marketplace, e-commerce, social commerce, or online platform quality programs. - Experience working on listing quality, product information quality, content quality, search or recommendation quality, seller experience, or platform governance. - Experience using AI, automation, or data-driven detection to improve quality review, monitoring, and operational efficiency.